Director, Issue Validation Quality Control (QC)

• Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program, establishing a risk-based approach to assessing the rigor, consistency, and completeness of IAG issue validation activities.

• Design, oversee and perform independent quality control reviews of issue validation work, including validation plans, testing procedures, supporting evidence, documented conclusions, closure recommendations, and operational execution.

• Determine whether IAG validation procedures appropriately address the underlying risk(s) and root cause, corrective action commitments, sustainability of remediation, and the effectiveness of controls implemented to mitigate issue related risks.

• Challenge insufficient IAG validation evidence, unsupported conclusions, weak and inadequate validation testing, and inappropriate issue closure conclusions; oversee timely resolution and escalation of QC observations.

• Establish and maintain Issue Validation QC methodology, review criteria, sampling approaches, documentation expectations, and performance measures aligned with IAG standards and applicable regulatory expectations.

• Analyze QC results to identify recurring IAG validation deficiencies, root causes, and opportunities to improve issue validation execution and the reliability of IAG issue closure conclusions.

• Partner with Issue Management, audit teams, Audit Methodology, and Professional Development to clarify validation requirements, provide feedback, and develop targeted guidance and training based on QC results.

• Provide clear, actionable reporting to senior management and relevant governance committees on QC coverage, outcomes, trends, exceptions, remediation progress, and areas requiring management attention.

• Support internal and external assessments and regulatory examinations involving issue validation practices, including evidence preparation, readiness activities, and presentation of QC processes and results as needed.

• Monitor industry practices, IIA standards, and relevant regulatory guidance to identify enhancements to the Issue Validation QC framework.

• Support and participate in cross-functional initiatives within Professional Practices and IAG to strengthen issue governance, validation discipline, and sustainable remediation.

• Lead, coach, and develop issue validation QC colleagues, promoting sound judgment, effective challenge, consistent execution, and a culture of accountability.

• 7+ years of experience in internal audit, issue management, issue validation, risk management, assurance advisory, or public accounting; financial services, banking, or capital markets experience preferred.

• Bachelors degree or advanced degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.

• Internal Audit, Assurance, Risk, or Accounting professional certification (CIA, CPA, CISA, CRCM, or equivalent)

• Direct experience evaluating and validating corrective action implementation, issue remediation evidence, validation testing, and the quality of issue closure conclusions.

• Strong knowledge of IIA standards and regulatory and financial industry guidance relevant to Internal Audit, issue management, and remediation validation.

• Excellent written and oral communication skills, including the ability to articulate constructive challenge and present findings in a compelling manner to senior stakeholders; strong project management skills.

• Strong analytical and problem-solving skills, including assessing evidence sufficiency, identifying root causes and trends, and translating QC results into practical recommendations for improvement.

• Demonstrated people leadership experience and ability to coach, develop, and lead teams while maintaining independent, risk-based judgment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.