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Associate Product Manager - TLS

American Express

Phoenix, AZ

  • Hybrid
  • Full Time
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About the role

 

You Lead the Way. We've Got Your Back.

At American Express, our culture is built on a history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team Amex, you'll have the opportunity to contribute to meaningful work, collaborate with talented colleagues, and help deliver exceptional customer experiences.

Associate Product Manager – TLS Data & Personalization

As an Associate Product Manager within Travel & Lifestyle Services (TLS), you will help drive data and personalization capabilities across digital and agent servicing channels to deliver seamless, relevant, and connected Card Member experiences throughout the travel journey.

You will partner closely with Engineering, Product Management, Analytics, and cross-functional business teams to define product requirements, prioritize capabilities, and deliver scalable, data-driven personalization solutions.

This role provides an opportunity to shape how customer insights, data, and technology come together to enable more contextual, proactive, and personalized travel experiences while supporting business objectives and operational efficiency.

Key Responsibilities

  • Product Strategy & Roadmap: Support the development and execution of the data and personalization product roadmap, aligning priorities with TLS business objectives and Card Member needs.
  • Data & Personalization Capabilities: Help define and deliver capabilities that leverage Card Member data, preferences, behavioral insights, and travel context to enable relevant experiences across digital and agent servicing channels.
  • Product Requirements & Delivery: Partner with Engineering and cross-functional product teams to translate business needs into detailed product requirements, user stories, and acceptance criteria.
  • Cross-Channel Experience: Collaborate with digital and servicing teams to enable consistent, connected, and personalized experiences across Card Member touchpoints.
  • Prioritization & Execution: Manage product backlogs, evaluate feature priorities, identify dependencies, and support delivery through Agile development processes.
  • Data-Driven Decision Making: Leverage product analytics, customer insights, and performance metrics to identify opportunities, evaluate effectiveness, and inform product enhancements.
  • Stakeholder Collaboration: Build strong relationships with Engineering, Analytics, Data, Design, Risk, Compliance, and business stakeholders to align on requirements, timelines, and expected outcomes.
  • Product Performance & Optimization: Define and track KPIs related to personalization effectiveness, customer engagement, adoption, and servicing efficiency to support continuous improvement.
  • Risk & Data Governance: Partner with appropriate teams to ensure personalization capabilities align with applicable data privacy, security, governance, and regulatory requirements.

Minimum Qualifications

  • Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent experience.
  • Experience in product management, business analysis, technology delivery, or a related discipline, ideally in travel domain.
  • Understanding of Agile product development methodologies and product lifecycle management.

  • Understanding of Big data, Data pipeline, ETL/ELT processes

  • Understanding of Cloud Platforms (GCP, (Big Table, Lumi, Big Query, Vertex All)

  • Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable requirements.
  • Excellent communication and stakeholder management skills.
  • Ability to collaborate effectively with Engineering and cross-functional teams.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated customer-first mindset and interest in leveraging data and technology to improve customer experiences.

 

Preferred Qualifications

  • Experience with data-driven products, personalization platforms, or customer experience technologies.
  • Understanding of customer data platforms, APIs, data integration, or real-time decisioning capabilities.
  • Familiarity with digital servicing experiences, agent-facing applications, or omnichannel customer journeys.

  • Familiarity with ML concepts, ML Studio, Copilot, github, elastic search Experience with product management tools such as Jira and Confluence.

  • Familiarity with SQL, product analytics, experimentation, or performance measurement.
  • Experience in travel domain.

  • Understanding of responsible data usage, privacy principles, and enterprise data governance.

     

  • What Success Looks Like
  • Delivery of scalable personalization capabilities aligned with TLS priorities.
  • Improved relevance and consistency of Card Member experiences across digital and agent servicing channels.
  • Effective collaboration with Engineering and cross-functional product teams.
  • Clear, prioritized product requirements and successful execution of roadmap initiatives.
  • Measurable improvements in personalization adoption, customer engagement, and servicing effectiveness.

 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.