Client Service Representative

   

The Cornell University College of Veterinary Medicine (CVM) seeks a Client Services Representative to join the team at the Cornell University Hospital for Animals (CUHA). To be successful in this position, the individual should genuinely care about people and animals, possess excellent communication skills, highly organized, strong public relations skills, initiative to problem-solve, active listening skills, confidence in handling customer interactions, relationship building skills, projecting a professional image, and good interpersonal skills. 

 

The job responsibilities include, but are not limited to:

• Greet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, notify clinical services of client’s arrival
• Review the current day schedule and update incomplete information
• Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed
• Prepare and audit invoices, processing final payments, refunds, collecting & posting deposits for hospitalized patients,
• Process Pharmacy external mail out orders, verify home instructions have been emailed to referring veterinarians and always maintain a balanced cash drawer, paying close attention to cash control and potential loss exposure.

 

Required Qualifications

• High School Diploma or Associate’s degree in relevant field of study and 2-4 years of relevant customer service experience required.
• Excellent customer service skills
• Ability to effectively communicate in written and verbal form
• Ability to maintain calm demeanor during emergency situations
• Ability to set and change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive friendly attitude. 
• Ability to work accurately with attention to detail and perform basic financial calculations involving money with accuracy. 
• Ability to work efficiently in a busy hospital environment using sound judgment when handling emergency situations.
• Basic computer and technical skills including familiarly with Microsoft Office and the ability to learn the electronic medical record and other software programs.

 

Preferred Qualifications

• Previous experience in a medical or veterinary office
• Knowledge of medical terminology, veterinary medicine, medical records, and billing systems.
• Experience in a high-volume call operation handling multiple phone lines.
• Exceptional Client Service Awards and/or other acknowledgement.
• Certifications in leadership development and/or client service areas. 

 

Important Details about the Position

• This is an onsite position located in Ithaca, NY.
• We are unable to provide Visa sponsorship, now or in the future, for this position.
• Relocation assistance will not be provided for this position.

 

While the regular business hours are 4pm – 2:30am Friday – Monday the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.

 

The Following Documents are Required to be Submitted with your Application

• Resume
• Cover Letter

 

What We Offer:

Great benefits! Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• 3 weeks of paid vacation
• 13 additional holiday days with generous holiday pay if you work on those days
• An award-winning employer provided benefits program
  • Comprehensive health care options
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Generous retirement contributions
  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Follow this link for more information: https://hr.cornell.edu/understand-your-benefits

 

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

 

Questions?

Gabriel Gonzalez – [email protected]

   

University Job Title:

Administrative Asst III

   

Job Family:

Administration

   

Level:

C

   

Pay Rate Type:

Hourly

   

Pay Range:

$24.30 - $26.15

   

Remote Option Availability:

Onsite

   

Company:

Contract College

   

Contact Name:

Gabriel Gonzalez

   

Contact Email:

[email protected]

   

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

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Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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2026-11-05