Service Operations Analyst

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.

• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.

• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

The Service Operations team’s mission is to drive the strategy, processes, and initiatives that enable LVT’s Customer Experience teams to deliver a world-class experience. Reporting to the Sr. Director of Strategy & Operations, the Service Operations Analyst is the subject matter expert and analytical engine for Client Services, owning major analytical and process initiatives from problem definition through delivery. The role pairs data analysis with hands-on process engineering so that teams in that domain operate with data-backed efficiency and quality, and partners with other post-sales teams wherever their work connects.

This particular position requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application.

ROLE RESPONSIBILITIES

• Operational Intelligence & Analysis: Own the reporting suite and interactive dashboards that track the health of our Fleet. Use AI to pull SQL, Excel, and BI tools to run root-cause analysis (trend, correlation, and segmentation) that separates symptoms from drivers, and turn the findings into executive-ready summaries that justify workflow or system changes.

• Systems & Process Innovation: Identify friction points, reporting and configuration gaps in the tools running off Oracle Fusion, lead optimization initiatives, and use data to prove their ROI and impact.

• Work Management Optimization: Lead end-to-end optimization of work management within Client Services, including hand-offs, task accountability, escalation paths, and 3rd-party vendor performance. Map processes, identify bottlenecks, and deliver improvements with measurable outcomes.

• Problem Definition & Delivery: Take on ambiguous, cross-team problems, define the problem before solving it, and carry initiatives through to delivery with minimal supervision and consistently high quality.

• People-Centric Improvement: Partner with post-sales leadership to correlate team performance data with specific process or system gaps, and develop tactical solutions that help team members deliver a world-class experience consistently.

• System Power-User: Serve as the go-to resource for Fleet Management on core service tools, ensuring system configurations are optimized for team efficiency and for granular, reliable data capture.

• Service Playbook: Own and maintain the Service Playbook for Fleet Management, ensuring procedures are documented, accessible, grounded in data-verified best practices, and kept current as operations evolve.

• Knowledge Sharing: Become the Subject Matter Expert document findings and share insights with peers to strengthen the team’s collective knowledge.

• Cross-Functional Collaboration: Build strong relationships with adjacent post-sales teams so that new initiatives are practical, scalable, and embraced by the team members performing the work.

OUR IDEAL CANDIDATE

• Experience: 3–5+ years in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.

• Physical Asset Management: Experience managing physical assets, including fleet management (e.g., tracking location, utilization, maintenance, and disposition of deployed equipment or vehicles) and the systems and data that support it.

• Data-Fluent Problem Solver: Proficiency in SQL and Excel is required. Experience building interactive dashboards in BI tools (e.g., Tableau, Power BI, etc ) against live datasets, working knowledge of a cloud data warehouse (e.g., Snowflake), and use of CRM/ERP native reporting. Demonstrated root-cause analysis that moved a decision. Experience using Oracle is a plus.

• Process Architect: Experience building, implementing, and simplifying work management workflows (e.g., second-level escalation pathing and 3rd-party vendor management) and documenting them so others can follow them.

• Systems Fluency: Power-user experience with work management systems (e.g., ServiceNow) and ERPs (e.g., Oracle, Acumatica), including identifying configuration gaps that affect data quality.

• Technical Proficiency: Proven ability to translate complex data sets into executive summaries that drive decision-making and justify workflow or system changes.

• Influence & Communication: Ability to translate technical system changes and data insights into clear, actionable execution plans that team members at all levels can adopt.

• Mentoring: Experience training or mentoring teammates, formally or informally.

• Education: B.S. in Business Administration, Operations Management, Data Analytics, or a related field.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.