Sales Operations & Reporting Analyst

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Role Purpose

To support the effective operation of the sales, business development and pursuit functions through Salesforce administration, sales operations, reporting and data management activities. The role will ensure high-quality CRM data, robust pipeline governance and accurate reporting while providing operational support to business development, capture and pursuit teams across the region.

This is a hands-on operational and analytical role suited to an early-career professional with experience in Salesforce administration, sales operations and reporting. The role holder will help improve CRM adoption, reporting consistency and sales effectiveness through process improvement, automation, user support and the delivery of accurate, actionable business information.

Key Accountabilities

Salesforce Administration & CRM Support

• Support the day-to-day administration and maintenance of Salesforce and related sales systems.
• Maintain data quality by reviewing, validating and updating opportunity, client and pipeline information.
• Monitor CRM compliance and support users in maintaining accurate and complete records.
• Provide first-line support to Salesforce users, responding to queries and troubleshooting basic issues.
• Support user onboarding, training and adoption activities.
• Assist with system enhancements, testing and implementation of new Salesforce functionality.
• Create and maintain user guides, process documentation and training materials.
• Support CRM governance activities and promote consistent use of Salesforce across the business.

Sales Reporting & Analytics

• Produce regular sales, pipeline, forecast and pursuit reports for business leaders.
• Develop and maintain dashboards and visualisations using Salesforce, Power BI and Excel.
• Monitor key sales performance indicators and identify trends, opportunities and data anomalies.
• Support monthly, quarterly and annual reporting cycles.
• Analyse pipeline movements, opportunity progression, win rates and sales activity.
• Provide ad hoc reporting and analysis in response to business requests.
• Ensure reporting outputs are accurate, timely and aligned with business requirements.
• Support leadership decision-making through clear presentation of sales and performance data.

Data Management & Process Improvement

• Perform data cleansing, validation and reconciliation activities across multiple systems and datasets.
• Support the improvement of data standards, governance and reporting consistency.
• Identify opportunities to automate routine reporting and administrative activities.
• Assist in developing streamlined processes that improve efficiency and user experience.
• Support data uploads, mass updates and system housekeeping activities.
• Work with wider teams to resolve data quality issues and improve reporting reliability.
• Leverage AI-enabled tools where appropriate to improve reporting efficiency and insight generation.

Sales Operations & Stakeholder Support

• Build effective working relationships with business development, pursuit, capture and sales teams.
• Support opportunity management, pipeline governance and forecasting processes across the business.
• Ensure opportunities, pursuits and client information are accurately maintained within Salesforce.
• Act as a key point of contact for sales reporting, CRM administration and operational support requests.
• Coordinate with teams across geographies to improve reporting consistency, data quality and process compliance.
• Support sales reviews, pipeline meetings and leadership reporting cycles through timely preparation of data and insights.
• Identify inefficiencies in current ways of working and recommend practical process improvements.
• Help drive adoption of Salesforce and related tools through training, user support and guidance.
• Maintain documentation, operating procedures and reporting standards to support a consistent approach across teams.
• Provide a high level of customer service to internal stakeholders, ensuring requests are handled professionally and efficiently.

 

Qualifications

Shift schedule: Mid-shift

Experience & Knowledge

Essential

• Bachelor's degree in Business Administration, Commerce, Information Systems, Data Analytics, Computer Science, Engineering, Marketing, Economics or a related discipline.
• Typically 3+ years of experience in Salesforce administration, sales operations, reporting or CRM support roles.
• Hands-on experience using Salesforce CRM.
• Experience producing sales, pipeline and performance reporting.
• Strong Excel skills, including data analysis, reporting and dashboard creation.
• Experience creating reports and visualisations using Power BI or similar tools.
• Strong attention to detail and commitment to data accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities and deliver work to deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Experience working with stakeholders across multiple teams and geographies.

Desirable

• Salesforce Administrator certification.
• Experience with Power BI, Power Query, Power Automate or related Microsoft technologies.
• Experience supporting sales, business development, capture or pursuit teams.
• Knowledge of CRM data management, governance and reporting best practices.
• Experience within professional services, engineering, infrastructure, consulting or a similar environment.
• Familiarity with sales pipelines, opportunity management, forecasting and work-winning processes.
• Experience using AI-enabled tools to improve reporting efficiency and business insight.

Candidate Background

We are seeking an organised, detail-oriented professional who enjoys working with systems, data and business stakeholders. This role would suit a graduate-calibre candidate with several years of experience in Salesforce administration, sales operations or CRM reporting who is looking to further develop their analytical, operational and business partnering skills.

Above all, we are looking for someone who is proactive, reliable and customer-focused; someone who takes pride in maintaining high-quality data, delivering accurate reporting and helping sales, business development and pursuit teams operate more effectively.