Group Sales Manager
- Full Time
About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Group Sales Manager is responsible for promoting and selling group business opportunities for Four Seasons Resort Palm Beach across assigned market segments and territories. This role focuses on identifying new business opportunities, cultivating client relationships, negotiating contracts, conducting site visits, and exceeding revenue goals while maintaining the highest standards of professionalism and service. This position is part of the Commercial team and collaborates closely with Revenue Management, Catering & Conference Services, Marketing, and operational departments.
What you will do:
- Promote and sell group business opportunities across assigned market segments and territories
- Identify, prospect, solicit, and secure new business through client outreach, networking, sales calls, industry events, and relationship development
- Develop and maintain strong relationships with meeting planners, corporate clients, associations, incentive houses, and third-party intermediaries
- Conduct site inspections, client presentations, familiarization visits, and hosted events that showcase the resort’s facilities and experiences
- Negotiate contracts, pricing, and business terms while maximizing revenue opportunities and supporting overall resort profitability
- Collaborate closely with Revenue Management, Catering & Conference Services, and Marketing teams to drive group sales performance
- Maintain accurate account information, client activity, forecasting, and business pipeline data within sales systems
- Manage assigned accounts while identifying opportunities to grow existing business and capture additional revenue
- Represent Four Seasons Resort Palm Beach at industry events, tradeshows, networking functions, and sales missions
- Build strong client relationships through consistent communication, engagement, and follow-up
- Monitor market trends, competitive activity, and industry developments to identify opportunities for business growth
- Consistently achieve and exceed individual sales goals while contributing to the success of the Commercial team
What you bring:
- Passion for luxury hospitality, relationship building, and exceptional client service
- Proven experience in hotel sales, group sales, hospitality sales, or a related business development environment
- Strong prospecting, negotiation, presentation, and closing skills
- Demonstrated ability to drive revenue growth and achieve sales objectives
- Excellent communication and interpersonal skills with the ability to build long-term client relationships
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Self-motivated and entrepreneurial mindset with the ability to work independently and collaboratively
- Experience utilizing CRM and sales systems such as Delphi preferred
- Proficiency in Microsoft Office applications
- Bachelor's degree preferred
- Ability to travel for client meetings, tradeshows, industry events, and sales missions as needed
What we offer:
- Competitive Base Salary & Incentive Opportunities
- Comprehensive Benefits Package including Medical, Dental, Vision, Life Insurance, and Retirement Savings Programs
- 401(k) Retirement Plan with Company Match
- Paid Time Off and Holiday Pay
- Excellent Training and Development Opportunities
- Employee Recognition Programs and Engagement Events
- Exclusive Employee Travel and Accommodation Programs through Four Seasons Hotels and Resorts Worldwide
- Complimentary Employee Meals
- Complimentary Dry Cleaning for Employee Uniforms
Schedule & Hours:
- Full-time position
- Hybrid work schedule requiring a minimum of three days per week on property at Four Seasons Resort Palm Beach
- Additional on-property presence required for client meetings, site inspections, events, and business needs
- Occasional evening, weekend, and travel commitments required based on business demand
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.