Medical Assistant – Clinical (MA-C)

Medical Assistant

Position Overview

The Medical Assistant provides patient care support, clinical assistance, and administrative support for the Imperium NeuroWellness Department.

This position works closely with healthcare providers and the clinical team to assist with patient appointments, treatments, medical documentation, and daily clinical operations. The Medical Assistant plays an important role in ensuring patients receive professional, compassionate, and efficient care throughout their experience.

The ideal candidate is organized, detail-oriented, dependable, and committed to providing excellent patient care while maintaining a safe and welcoming clinical environment.

This is a full-time, in-office position that requires availability to work evenings and weekends.

Key Responsibilities

Patient Care & Clinical Support

• Greet patients and provide friendly, professional assistance throughout their visits.
• Prepare patients for appointments, evaluations, and treatments.
• Obtain and document vital signs, medical histories, and other relevant patient information.
• Assist healthcare providers with patient examinations, procedures, and treatments within the scope of the position.
• Monitor patient comfort and communicate any concerns to the appropriate clinical team member.
• Provide patients with general instructions and information as directed by healthcare providers.
• Help ensure patients feel comfortable, informed, and supported throughout their care.

Treatment & Provider Assistance

• Assist healthcare providers with the preparation and coordination of patient treatments.
• Prepare treatment rooms, equipment, and supplies before patient appointments.
• Support the clinical team with patient intake, treatment preparation, and follow-up procedures.
• Document treatment-related information accurately in patient medical records.
• Assist with maintaining a smooth and efficient patient flow throughout the day.
• Follow established clinical protocols and provider instructions.
• Report patient concerns, changes in condition, or treatment-related issues to the appropriate healthcare provider.

Administrative & Patient Coordination

• Provide daily administrative and clinical support to the Imperium NeuroWellness Department.
• Assist with scheduling, confirming, and coordinating patient appointments.
• Maintain accurate and up-to-date patient medical records.
• Complete patient intake forms, documentation, and data entry.
• Respond professionally to patient questions by phone, email, and in person.
• Communicate with healthcare providers and team members regarding patient needs and appointment coordination.
• Assist with patient follow-ups and ensure assigned tasks are completed accurately and on time.

Clinical Organization & Safety

• Maintain clean, organized, and properly stocked treatment rooms.
• Clean and disinfect medical equipment and patient care areas according to established protocols.
• Monitor and replenish medical supplies as needed.
• Follow infection control procedures and workplace safety guidelines.
• Ensure equipment and treatment areas are prepared for daily operations.
• Help maintain a professional, safe, and welcoming environment for patients and staff.

Confidentiality & Compliance

• Protect patient information and follow HIPAA requirements.
• Maintain accurate and confidential patient medical records.
• Follow company policies, clinical protocols, and safety procedures.
• Perform assigned clinical responsibilities within applicable training, certification, and scope-of-practice requirements.
• Maintain professionalism and patient confidentiality at all times.

Qualifications

• Previous experience as a Medical Assistant or in a clinical healthcare setting preferred.
• Medical Assistant certification preferred but not required, depending on experience and assigned responsibilities.
• Strong patient care and customer service skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Comfortable using electronic medical records (EMR) systems and learning new software.
• Ability to obtain and document vital signs accurately.
• Knowledge of basic medical terminology, clinical procedures, and infection control practices preferred.
• Ability to multitask, solve problems, and manage daily responsibilities.
• Dependable, professional, compassionate, and able to work well with a team.
• Experience in neurology, mental health, behavioral health, or wellness services is a plus but not required.
• Willingness to learn specialized treatments, clinical protocols, and departmental procedures.

Schedule & Work Requirements

• Full-time, in-office position.
• Evening and weekend availability required.
• Reliable transportation and consistent attendance required.
• Ability to work independently and support a fast-paced clinical environment.
• Ability to remain organized and professional while assisting multiple patients and healthcare providers.
• Comfortable performing both clinical and administrative responsibilities.
• Ability to stand, walk, and move between patient care areas throughout the workday.

What We're Looking For

We are looking for a dependable, compassionate, and patient-focused Medical Assistant who takes pride in providing excellent care and supporting the clinical team.

The ideal candidate communicates professionally, stays organized, pays close attention to detail, and demonstrates a willingness to learn. We value someone who takes initiative, follows through on responsibilities, works well with others, and helps create a positive experience for every patient.

This position plays an important role in supporting our patients, healthcare providers, and the daily clinical operations of Imperium NeuroWellness.

Our goal is to find a team member who is committed to patient care, maintains high professional standards, and contributes to a welcoming, efficient, and supportive healthcare environment.