Associate / Analyst, Treasures Assistant Service Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to Treasures clients, ensuring their needs are met with efficiency and professionalism
• Assist in the onboarding and account management of Treasures clients, including account opening, transaction processing, and account maintenance
• Collaborate with cross-functional teams to address client inquiries and resolve any issues in a timely manner
• Maintain accurate and up-to-date client records and documentation
• Contribute to the continuous improvement of Treasures service delivery by providing feedback and suggestions
• Participate in training and development programs to enhance product knowledge and customer service skills

Requirements

• Experience in a customer service or client-facing role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Proficient in the use of relevant banking and customer relationship management (CRM) systems
• Ability to work collaboratively in a team environment and contribute to the achievement of shared goals
• Commitment to providing exceptional customer service and a passion for the financial services industry

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Treasures MBFC

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time