Corporate Security Advisor (Technology/Access Control)

As a technical member of Cigna’s Global Security & Aviation (GS&A) team, the Corporate Security Advisor supports the technology and access-control systems that help protect Cigna offices and enable secure, efficient operations. This role combines systems administration, technical problem-solving, project support, compliance, and collaboration with regional security operations, security operations centers (SOCs), Information Technology (IT), business areas, manufacturers, suppliers, and contractors.

 

The position provides an opportunity to improve security standards, strengthen system performance, support colleagues across Cigna locations, and contribute to more consistent and effective physical security practices.

Responsibilities:

 

• Administer and provide technical support for Cigna’s physical security technology platforms, including C•CURE 9000, VideoEdge, DSC, Pro-Watch, MaxPro, Vista, and other deployed systems.

• Support Tyco and Honeywell product lines, including programming, system administration, installations, office security standards, and installation standards.

• Collaborate with regional security operations and security operations centers to identify efficiencies, share best practices, and improve system performance.

• Interface with security product manufacturers, suppliers, and general and specialized contractors to evaluate component compatibility and resolve technical issues.

• Help translate security concepts into integrated security systems for Cigna offices.

• Conduct quality-control reviews of security designs to maintain established standards and manage costs.

• Identify initiatives that may reduce overhead costs.

• Provide training and mentorship to users of GS&A technology, including Regional Security Representatives, ID Badging teams, Security Operations Centers, and business areas.

• Support the management of security system malfunctions, service requests, repairs, and supplier service-level agreement (SLA) and key performance indicator (KPI) tracking.

• Assist with site-level testing programs and help ensure identified repairs are completed.

• Support physical security incidents by conducting video reviews and preparing activity reports that help confirm or clarify findings.

• Monitor security hardware and system health, including excessive alarms, door-hardware problems, communication errors, device troubles, and video loss.

• Develop metrics related to average repair time, response time, return calls, expected equipment life, and other relevant performance indicators.

• Audit deployed technology to help ensure compliance with GS&A and Cigna Information Protection standards.

• Support the development of security scopes and the real estate project process, including system commissioning and acceptance testing.

 

 

Systems Administration and Technical Support

 

• Support Cigna’s deployed Tyco and Honeywell systems, as well as other nonstandard platforms in use at Cigna locations.

• Manage the service-request process, including scheduling, implementation, issue tracking, and follow-up.

• Provide programming, installation, reporting, auditing, and troubleshooting support for security systems.

• Monitor system health and track issues involving ID badge readers, security doors, cameras, and related equipment.

• Provide technical guidance to Cigna locations and system users across different technology platforms.

• Work with IT departments and Cigna business areas, as needed, to investigate and resolve technical issues.

 

Projects, Changes, and Standards

 

• Support project and service-request activities from planning through implementation.

• Coordinate scheduling and contribute to the change-management process.

• Help ensure that project and service-request work complies with Cigna requirements.

• Assist with security design reviews, system commissioning, acceptance testing, and installation standards.

• Partner with GS&A regional representatives to address site-specific needs and improve consistency across locations.

 

Incident and Performance Support

 

• Assist with physical security incidents by reviewing video and preparing activity reports.

• Monitor alarms, access-control devices, cameras, communication pathways, and other security hardware.

• Track supplier performance against established SLAs and KPIs.

• Help identify recurring problems, repair trends, equipment-life concerns, and opportunities to improve service quality and operational efficiency.

 

Collaboration and Professional Development

 

This role works closely with regional security operations, Security Operations Centers, Regional Security Representatives, ID Badging teams, IT departments, business areas, manufacturers, suppliers, contractors, and real estate project stakeholders. Through technical guidance, training, mentorship, and shared best practices, the Corporate Security Advisor helps teams use security technology effectively while supporting safer and more reliable workplace operations.

 

Qualifications:

• Minimum of 5+ years experience utilizing Tyco/Honeywell hardware/software and associated products including video cameras
•  Well versed with Microsoft Office products including schedule, AutoCAD, & Visio
• Must have at least 75% of system certifications (or obtain within 90d) for CCURE9000, Video Edge, ProWatch, MaxPro, DSC, Vista as well as training on Axis cameras
• Excellent negotiations and problem-solving skills
• Excellent human relations skills (demonstrable emotional intelligence)
• Excellent oral and written communication skills
• Demonstrated ability to work well with others regardless of ethnic or cultural background
• Must possess and demonstrate a “growth” mindset and willingness to learn and take on “stretch” roles and/or assignments
• This position supports offices nationwide but will be stationed in Bloomfield, CT Competitive candidates must reside within a commutable distance to this location listed and willing to travel.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 100,000 - 166,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.