Coordinator, Sales & Administration

Essential Duties and Responsibilities:

Sales Management & Business Development

• Identify and acquire new customers in the wind industry: wind turbine manufacturers, operations and maintenance companies, service providers, staffing agencies, and independent technicians.
• Prepare and send training proposals and quotes, and follow up on them through to close.
• Manage the existing customer portfolio, fostering customer loyalty and driving sales of GWO certification renewals (refresher courses).
• Keep the CRM up to date with opportunities, contacts, and sales forecasts.
• Collaborate on marketing initiatives, industry trade shows, and promotional campaigns for the Academy.

Customer Service

• Serve as the primary point of contact for inquiries about courses, dates, pricing, entry requirements, and terms and conditions.
• Manage trainee bookings, confirmations, changes, and cancellations.
• Inform customers and trainees about course logistics: schedules, location, accommodation, PPE, and required documentation.
• Collect and analyze customer satisfaction feedback, routing issues and complaints to the appropriate team.

Course Planning & Coordination

• Develop and maintain the course calendar (BST, ART, BTT, Blade Repair, among others) in coordination with the instructor team.
• Optimize the utilization of classrooms and practical training facilities by consolidating demand and proposing new course sessions.
• Coordinate the availability of facilities, training materials, equipment, and consumables required for each course.
• Organize on-site training at customer premises upon request.

Administrative & Document Management

• Register trainees and completed training in the GWO WINDA database within the established deadlines.
• Issue and file certificates, attendance lists, assessments, and other records required by GWO standards.
• Keep Academy documentation audit-ready for the certification body and GWO.
• Manage documentation for training subsidized through FUNDAE (Spain’s State Foundation for Employment Training) when requested by the customer.

Invoicing & Financial Control

• Issue course invoices and follow up on collections in coordination with the Finance department.
• Manage customer purchase orders (POs) and supplier orders related to Academy activities.
• Prepare periodic reports on sales, course fill rates, revenue, and forecasts.

Quality, Safety & Continuous Improvement

• Comply with and promote the company’s safety, quality, and data protection (GDPR) policies.
• Propose and implement improvements to the Academy’s sales and administrative processes.

Collaborate with the Operations, Human Resources, and Finance teams to ensure training is delivered correctly.

Position Requirements

Language & Communication Skills

Native Spanish speaker with a high level of spoken and written English (minimum B2, C1 preferred) to serve international customers and work with GWO standards documentation. Ability to write proposals, reports, and business correspondence clearly and correctly. Ability to present the course portfolio effectively to customers.

Mathematical Skills

Ability to calculate prices, discounts, margins, percentages, and revenue forecasts. Ability to interpret sales and course fill-rate data.

Reasoning Ability

Ability to solve practical problems and manage multiple variables simultaneously (dates, seats, instructors, customers) in situations where only limited standardization exists. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Proficiency in Microsoft 365 (advanced Excel, Word, Outlook, Teams). Experience with CRM tools and invoicing or ERP software. Knowledge of the WINDA database is a plus.

Education & Experience

Bachelor’s degree or Higher Vocational Training diploma in Business Administration, Commerce, Marketing, or a related field. Minimum of 2–3 years of experience in sales and/or administrative roles, preferably in the training, energy, or industrial sectors. Experience with FUNDAE-subsidized training and knowledge of the wind industry are a plus. Valid category B (passenger car) driver’s license.