Supervisor RO Business Operations

As a Supervisor,  Business Operations you will support financial operations, compliance and business performance across our UK & European resort portfolio, ensuring accurate financial reporting, strong internal controls, corporate compliance and effective cash management.   

As a Supervisor,  Business Operations - Resort Operations you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• To ensure financial data is accurately reported to the Resort Management, Area Managing Directors, Director of Business Operations and corporate offices for financial statement purposes.  
• Oversee all financial, night audit and cash handling procedures across properties and ensure that they are all in compliance with corporate policies and procedures 

• Responsible for processing, maintaining accurate and comprehensive information for accounts payable, reserves and accounts receivable for UK & Europe resorts. Reviews and analyzes the monthly financial statements and provides monthly variance reports. Research, analyzes and resolves accounting issues for guests, owners and internal customers in a timely manner.

• Reviews and evaluates all aspects of the resort's cash and credit policies and provides recommendations to the Business Manager for changes as needed. Advises and seeks consultation from the Business Manager regarding problems or areas of concern. Develops, implements and monitors internal control procedures for all departments. Assists Business Manager in creating and maintaining spreadsheet reports on revenue projections, cost, and productivity analysis for the property.

• Manages and directs the work of Business Specialists. Performs personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports and mentor for team members interested in Business Operations. Promote team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attend management meetings and conduct departmental meetings.

• Review and evaluate all aspects of corporate compliance, including policies and procedures governing daily operations at the Resort and the effectiveness of the underlying processes and controls across the functional areas of hotel operations. 

• Ensures that all licenses, permits and insurance policies are current and in compliance with local, Scottish, and UK laws. Monitors all contracts and agreements and advises hotel management of terms, conditions and benefits. Ensure compliance with financial record retention policies. Cooperate and closely work with with internal/external audits and implements agreed upon recommendations.

• Analyze Retail operations on a monthly basis for all UK & Europe properties and work on special projects at manager’s request.

• Assist as needed with payroll, general cashier and accounting representative functions.

• Assist as needed with budget preparation and presentation

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,

• Completes all required Company training/compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

•  Degree
• At least 3 years of related experience in Hotel or Timeshare Finance Operations
• Minimum of 1- 2 years of supervisor experience
• Intermediate to Advanced Excel skills

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

•  3 years of related experience
• Previous Resort finance Operations experience 
• Proficiency with Accounting software (Oracle), Hyperion, Clarity, InfoGenesis 

Multi property experience