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Guest Experience Lead - Chicago

careers-na-merlinentertainments

Schaumburg, IL

  • Full Time
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About the role

What you'll bring to the team

Your first step into leadership starts here! 🐷✨

Looking to grow into leadership but don’t have years of management experience yet?This could be the perfect next step.

 

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

 

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

 

 

 

 

 

 

 

 

Qualifications & Experience

Qualifications & Experience

💥 What You’ll Do

  • Help support the Guest Experience team during daily operations
  • Jump in to help guests and teammates whenever needed
  • Learn leadership skills through coaching and hands-on experience
  • Help train and motivate team members
  • Support a fun, safe, and welcoming environment for families
  • Work closely with supervisors and other attraction teams throughout the day
  • Manage the operation as the manager on duty when assigned.

🌟 Why This Role Is Great for New Leaders

  • A great first leadership role for someone ready to grow
  • Learn valuable leadership and guest service experience
  • Work alongside supportive supervisors and managers
  • Build confidence leading a team in a real attraction environment

 

🎯 What We’re Looking For

You’d be a great fit if you:

  • Are outgoing, positive, and confident talking to people
  • Can stay calm in busy situations
  • Enjoy helping and encouraging others
  • Have experience in customer service, retail, food service, entertainment, or attractions
  • Want to grow into leadership
  • Have open availability including weekends + holidays

⭐ Previous leadership or training experience is helpful, but not required.

Benefits

 

 

🎁 Why You’ll Love It Here

✨ Free Merlin attractions admission for you + friends/family✨ Health, dental, and vision benefits✨ Tuition assistance programs✨ PTO + 401(k) options✨ Growth opportunities within Merlin Entertainments✨ A fun, energetic workplace where no two days are the same

 

 

 

Pay Range

USD $17.00/Hr.