Senior Claim Operations Professional

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

1

Under general supervision, assists the Claims function by providing a high level of transactional and technical support. Ensures that all operational activities are delivered in a manner consistent with business unit internal and external services standards and best practice. Responsible for partnering with and supporting Claim Europe colleagues to achieve or surpass strategic initiatives and operational goals. This role does not lead others.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Carries out technical support and advanced claim handling functions.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
• Provides functional resiliency by supporting multiple locations across Claim Europe.
• Achieves or surpasses service expectations of internal and external customers as determined by the business.
• Develops and maintains effective relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes.
• Assists with the training and mentoring of Associate and Claim Operations Professionals.
• Openly communicates knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Oversee offshore team with any claim handling queries, training and other support required on our Delegated business and manage performance.
• Deputises for the claims Operations Team Manager.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Intermediate knowledge of claims handling/process both Lloyd’s and Company market preferably across different classes of business.

• Working knowledge of Guidewire, ECF2, I90, Openbox and OpenCo+ and Lloyd's claims systems is preferred. Other Claims or Insurance management systems experience will be considered.

• Experience in change management and process engineering preferred.
• Demonstrable experience of high attention to detail, organization and time management skills.
• Intermediate analytic and diagnostic skills.
• Intermediate results driven orientation and acts as a a champion for change.
• Intermediate communication skills, able to influence key stakeholders at all levels.
• Intermediate ability to maximize individual performance through both personal action and as a team output.
• Intermediate ability to work independently, demonstrating self-motivation and able to work as part of a team.
• Intermediate written and oral communication skills.
• UK - willingness to commence or continue Chartered Insurance Institute studies.

What is a Must Have?

• Minimum A level or equivalent educational standard or relevant experience in a claims or claims support role.
• Experience within a general insurance claims department or in a general insurance role required.
• Experience of data entry processes required.
• Working knowledge of Microsoft Excel, Word and PowerPoint required.