Installer Trainer

Additional Information

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Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

POSITION SUMMARY 
The Install Trainer will work in conjunction with the Installation leadership team and the National Install Trainer to create and execute a sustainable skill development and training program for our Installers, participate in Showroom projects, and roll out of any new Standard Operating Procedures (SOP). This will be a key role in the development of the team, quality of work, and client satisfaction. 

Job Highlights:

• We're located on 4205 South Market Court, Sacramento, CA 94834. 
• The schedule for this position is Monday - Thursday 7:00 am - 5:30 pm.
• The pay rate for this position is $20-$30/hr based on experience. 
• A valid driver's license and the ability to maintain a clean driving record is required for this position.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Transportation from company’s location to and from customer job sites will be provided
• Company tools and PPE provided
• Day shift hours
• Grow your career with us – many promotional opportunities available
• Working with luxury products and 100% custom builds
• Generous company discounts
• Referral bonuses 
• Some locations provide cell phone stipends

Franchises are independently owned and operated and may offer different benefits.

ESSENTIAL FUNCTIONS 

• Assist with training and onboarding of new installers by modeling internal programs such as CC Values and 10 Serving Basics. 
• Identify the skill level of each installer (ongoing) and create a plan to get them to the next level.
• Majority of time will be spent training on actual job sites and will be responsible for completion of installations as part of the training role.
• Communicate Installer skill level effectively with install leadership team and Project Service Coordinator. 
• In house and in field training with a focus on safety 
• Ensure our install staff is following our installation competency model, performing installs to spec and quality standard, and holding staff accountable to a final product and communication.
• Perform skill level certifications.
• Site visits to assess any quality issues or client concerns.
• Partner with National Install Trainer to provide feedback on any potential changes or updates to SOP; identifying any areas of opportunity and/or training needs or resources for the Install team.
• Train the install team to new and updated SOP processes 
• Be a contributor to supporting training events.
• Responsible for folder write-ups and communication of job info
• Collaborate with other managers to improve communication and information flow between teams.
• Assist with fixing high profile installs in the field, as needed.
• Work closely with Plan Review and Special Services Coordinator to ensure scheduled go-backs are completed to plan.
• Work with install teams on goals, including Save %, Low Defect Rate, and NPS (Net promoter score)
• Attend meetings and training sessions as needed.
• Provide coaching feedback through partnership with the installer’s leader.
• Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, and safety.

Qualifications

 SKILLS & ABILITIES 

• High School Diploma and/or GED; College, Trade or Vocational school experience, preferred.
• Certified Master Level Cabinetry or carpentry skills required.
• 2+ years of experience construction and/or in the home renovations/improvement industry
• Minimum of 2-3 years of training experience
• Ability to provide an exceptional client experience aligned to the company values.
• Models CC Core Values and 10 Serving Basics 
• Thorough knowledge of millwork and related materials and hardware (i.e. door styles, finishes, decorative hardware, countertop surfacing, glass or molding) 
• Must have strong leadership skills with excellent oral and written communication and listening skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Ability to provide an exceptional client experience aligned to the company values.
• Proficient in math (i.e. Fractions and metric unit measurements) 
• Drafting experience preferred 
• Must possess an unwavering commitment to foster a safe and event-free work environment.
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)

Certificates & Licenses: 

• Valid driver’s license, current vehicle registration and a driving record that is acceptable to the company. 
• Minimum vehicle insurance coverage and ability to maintain vehicle in good repair. Must maintain valid driver’s license and clean driving record.
• Successfully complete a MVR and Background check.