Global Customer Manager

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

• High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
• Respects and live up to the values of Epiroc.
• Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
• Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges. 
• Create strong internal and external relationships, built on integrity and trust.
• Contribute as a key member of the Global Customer Relationship team.

Growth:

• Work with Centers to build senior relationships with key global contractors on a global scale
• Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
• Identify and leverage areas of best practice within Epiroc.
• Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
• Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
• Recommend a structure to further grow and sustain success in the Globa Contractor market.
• For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
• Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

• Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
• Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
• Manage internal and external engagement plans specific to the selected customers.
• Develop market intelligence and competitor follow-up to become a part of daily working.
• Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

• Strategically introduce customers to new technology/services/consumables and attachments.
• Include new technologies, digitalization, sustainable offering and acquisitions.
• Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

• Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
• Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
• Experience working in or with large contract mining companies or OEM’s.
• Capable of building and sustaining strong external and internal relationships.
• Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
• Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
• At least 50% travel

Location:

Mississagua, Canada