Manager, HIS Applications

Additional Information

Hours: Currently days in a hybrid role that function remotely, but requires essential, regular onsite weekly work (subject to change in accordance with operational requirements)

Salary Range: $121,387.50 - $151,729.50

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team.  Reporting to the Director, HIS Applications, the Manager serves as the Application Leader for their assigned Epic Applications and is responsible for overseeing the effective management, ongoing optimization, and operational support of clinical and non-clinical applications.  The Manager also leads the delivery of team priorities and deliverables, coordinates application resources, and establishes effective operational processes to support the stability, performance, and continuous improvement of our Epic Applications. 

Accountabilities:

• Lead and manage the Applications Team responsible for the ongoing support, maintenance, and optimization of Epic applications, ensuring system stability, reliability, and alignment with organizational needs.
• Oversee the Epic and associated third party applications lifecycle, including system upgrades, special updates, testing, maintenance, and continuous improvement initiatives, ensuring applications remain current, secure, and responsive to evolving clinical and operational requirements.
• Establish and ensure adherence to standardized change management practices and well-defined operational processes to support consistent, controlled, and effective management of our Epic environment.
• Collaborate with leadership, clinical and non-clinical stakeholders, and Epic to align application strategies and priorities with organizational objectives, support effective decision-making, and drive ongoing system optimization and adoption.
• Demonstrate excellent leadership skills with a strong ability to coach and mentor team members.
• Responsible for performance management and ongoing leadership of approximately 15-20 staff, guiding workflow design, build, and test activities and analyzing other technical issues associated with Epic Applications.
• Creating and executing a strategy to set the operational direction for the organization’s workflows.
• Work closely with IS and operational leadership to evaluate and prioritize priorities.
• Member of IS Change Advisory Board (CAB) and Epic Data Migration Review and Approval (EDMRA).
• Collaborate extensively with various departments, including clinical operations, quality, professional practice and IT, to align digital initiatives with broader organizational goals.
• Drive a culture of continuous improvement by identifying opportunities for innovation, optimization and adoption.
• Participate in an IS Leader on-call rotation.

Qualifications

• Bachelor’s degree in a health discipline, health care administration, computer science, business or related degree required.
• Minimum of five years of leadership and project management experience including building, maintaining and implementing project plans in the Canadian health care industry.
• Minimum of five years experience working with a modernized HIS at an EMRAM Stage 6 or higher and/or Epic certification is an asset.
• Project Management Professional certification is preferred.
• Understanding of core hospital processes and previous working experience with commonly used health care applications including modern HIS platforms and technologies.
• Must be an enthusiastic and creative leader with the ability to inspire and motivate people and have a proven ability to develop and foster strong stakeholder relationships.
• Must be successful in a dynamic, fast-paced work environment and be results-oriented.
• Demonstrated change management and transformational leadership skills with effective interpersonal and negotiation skills including written and verbal communication skills is required.
• Ability to travel to the United States as required.
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration.