Trainer IV

Job Title:

Trainer IV

Location:

Onsite, Milwaukee, WI

Pay Rate Range:

48-55K

Employment Type:

Full -Time

Shift Information:

Monday-Friday 8:00 AM-5:00 PM (based on business needs)

 Job Summary:

As a Trainer IV, you will lead classroom training for groups of 2-9 new call center employees, teaching products, systems, client tools, and operational processes. You will monitor trainee performance and attendance, provide coaching, and support new hires through training and nesting to ensure successful graduation.

Key Responsibilities:

•  Deliver instructor-led training for groups of 2-9 new hires on systems, products, policies, and operational procedures. 

• Monitor trainee attendance, performance, and assessment results to ensure training objectives are met. 

• Provide coaching, feedback, and development support to improve learner success and readiness for production. 

• Support employees during nesting and transition into live operations. 

• Maintain training records, performance reports, and attendance documentation using Excel and other tools. 

• Develop and update training materials, job aids, and classroom content to support learning objectives. 

• Analyze training results and participant feedback to identify opportunities for improvement. 

• Collaborate with Operations and leadership teams to ensure alignment with client requirements and business goals. 

• Support floor operations, escalations, and knowledge reinforcement as needed. 

• Ensure compliance with company policies, procedures, and performance standards throughout the training process.

• When necessary, facilitation of online courses is required.

Qualifications

• Must be at least 18 years old.
• Minimum 2 years of trainer or classroom instruction experience.
• Associate degree or equivalent combination of education and experience required
• Proficient with Microsoft Excel and reporting.
• Ability to lead large groups and manage classroom performance.
• Must successfully pass a background check.

 What We Offer:

Competitive hourly pay

Benefits from day one (medical, dental, vision) for eligible role

Paid time off and holidays

Paid training

Career growth and advancement opportunities

Supportive and inclusive work environment

Apply now and make an impact from day one

Pay Transparency:

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $48k-$55k. Which may be below your state's minimum wage. Please take this into consideration when applying.