Senior Program Manager

This role is for one of Weekday’s clients
Salary range: Rs 1200000 - Rs 1800000 (ie INR 12 - 18 LPA)

Min Experience: 8+ years
Location: Mumbai, Pune
JobType: full-time

We are seeking an experienced Senior Program Manager with 6–8 years of experience in project management, program management, or consulting. The role involves leading digital transformation initiatives in the development sector, working closely with NGO leadership, operational teams, technology vendors, and other stakeholders to design and implement technology-driven programs.

The ideal candidate will be passionate about working with a not-for-profit organization and capable of managing end-to-end program delivery, from stakeholder engagement and requirements gathering to implementation, adoption, and post-implementation monitoring. Strong communication, analytical, and organizational skills are essential.

Requirements

Key Responsibilities

NGO Leadership Engagement

• Engage with NGO leaders to identify and establish core program priorities and objectives.
• Build strong relationships with NGO leadership and secure their active participation and support throughout program delivery.
• Align key stakeholders on program goals, expectations, and critical success factors at the beginning of each initiative.
• Define, monitor, and track key performance indicators (KPIs), success metrics, and program outcomes.
• Ensure leadership involvement in driving program progress and achieving intended results.

Program Design and Implementation

• Collaborate with NGOs, operational teams, and field staff to understand their requirements and operational challenges.
• Coordinate meetings, prepare agendas, and ensure stakeholders are adequately prepared for discussions.
• Facilitate requirement-gathering sessions and translate NGO needs into detailed project requirements, including initial wish lists, finalized specifications, and practical workarounds.
• Coordinate with technology vendors and NGO stakeholders to finalize solution designs and ensure timely system development.
• Create a collaborative environment that supports effective communication and successful program execution.
• Conduct end-to-end application testing to validate that the solution meets business and operational requirements.
• Support NGOs throughout implementation, ensuring effective system adoption and usage.
• Facilitate user onboarding, resolve implementation-related issues, and encourage user engagement and recognition.
• Proactively identify program risks and challenges, including timeline and budget constraints, and support mitigation efforts.

Post-Implementation Monitoring

• Monitor system usage and adoption across participating NGOs.
• Define and track key metrics to evaluate program performance and outcomes.
• Identify performance gaps and work with NGO teams to implement corrective actions.
• Gather, review, and discuss additional requirements to support continuous improvement.

External Communications and Content Management

• Manage and coordinate social media handles.
• Oversee the review and regular updating of website content.
• Collaborate with marketing teams and external agencies to develop videos and other communication materials.
• Coordinate the creation of case studies, presentations, reports, and other program-related content as required.

Required Qualifications and Experience

• 6–8 years of experience in project management, program management, or consulting.
• Demonstrated experience managing projects, preferably involving technology or digital transformation.
• Experience working with diverse stakeholders across organizational levels.
• A Bachelor's or Master's degree in Science, Engineering, or Business Administration.
• A strong interest in the development sector and working with a not-for-profit organization.

Must-Have Skills

• Project Management
• Program Management
• Stakeholder Communication

Good-to-Have Skills

• Digital Transformation
• Consulting
• Report Writing and Presentation Development

Key Skills and Attributes

• Strong organizational and analytical abilities, with the capacity to manage multiple projects simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to engage effectively with NGO leaders, field teams, technology vendors, and external partners.
• Proficiency in preparing detailed reports, presentations, and stakeholder communications.
• Strong coordination, problem-solving, and execution skills.
• Ability to build collaborative relationships and drive programs from planning through implementation and post-launch monitoring.