Junior Software Implementation consultant ( German Speaking)

This exciting role as a Software Implementation consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. 

This role focuses on:  

• UI based configuration elements of the Implementation  
• More technical elements of the Implementation which will require knowledge of SQL, JavaScript  and authoring of data collection forms using XML
• Supporting our customers and relationship building 

We believe in flexibility and work-life balance. This hybrid role will be based fin our office in Warsaw (Poland) offering the opportunity to collaborate with colleagues across an international environment.

We are looking for a strong communicator with excellent English skills, combined with fluency in German. This role offers the opportunity to work closely with stakeholders across the EMEA region and contribute to a dynamic, multicultural team.

Key Tasks and Deliverables

Consultancy and Configuration

• Provide support to existing clients including report generation at critical times of the year
• Advise and assist the client in maintaining and enhancing their application
• Configure the system as per the defined requirements using the system user interface
• Work with technical teams to resolve system and configuration issues 
• Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
• Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)

Dedicated Consultancy:

• Advise and assist the client in maintaining and enhancing their application
• Serve as the main point of contact for key customers

Technical Configuration:

• Build and maintain custom forms using JavaScript, XML/SQL build scripts

Skills Required/Desired:

• Experience: Minimum commercial experience of 2 years. Experience in software implementation and / or support, a plus.
• Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
   

Education: The ideal candidate will be educated to degree level or equivalent.

Required skills, knowledge and characteristics based on responsibilities:

• A high level of numeracy 
• Strong working knowledge of Excel required
• Detail-oriented and analytical thinking
• Familiarity with web-based applications
• Ability to learn new software applications rapidly
• Effective communicator with good interpersonal skills as this is a customer-facing role
• Previous experience working in teams for project delivery, a plus
• Previous experience in a customer facing role within a private sector company environment, a plus
• Experience in the field of Sustainability (both management and reporting), Supply Chain, or Environmental Health and Safety is a distinct advantage.
   

Technical Configuration:

• Experience with relational databases and use of SQL
• Working knowledge of JavaScript and XML are ideal