Boston ILC Program Manager

Key Responsibilities

• Plan and coordinate student recruitment, intake, assessment, and onboarding activities, establishing clear schedules, responsibilities, and procedures in accordance with state requirements.
• Develop and implement program work plans, timelines, and key deliverables in collaboration with center leadership to ensure effective CALC operations, high-quality programming, and compliance with funder requirements.
• Coordinate with advisors, instructors, and other stakeholders to ensure timely implementation of program activities and achievement of program goals.
• · Monitor key performance indicators, including enrollment, attendance, retention, and student outcomes, and track progress toward established targets.
• Collaborate with advisors and instructors to ensure accurate student data reporting, monitor student progress, and support retention and student success.
• Serve as a key liaison among students, staff, employers, and community partners to strengthen collaboration and support program delivery.
• Coordinate volunteer engagement, graduation activities, and post-program follow-up in collaboration with designated staff and partners.
• Identify operational challenges, adjust implementation plans as needed, and collaborate with center leadership to improve program effectiveness.

• Lead the development and expansion of contextualized ESOL and workforce programs to meet emerging community needs and workforce demands.
• Develop program plans, implementation timelines, milestones, and deliverables to ensure successful program launches, ongoing operations, and achievement of program goals.
• Coordinate program design, student recruitment, curriculum development, and implementation in collaboration with center leadership, instructors, workforce staff, and community partners.
• Monitor program progress against established timelines and deliverables, identify challenges, and adjust implementation plans based on participant feedback, workforce needs, and program outcomes.
• Build and strengthen partnerships with colleges, employers, and community organizations to expand educational, apprenticeship, and employment pathways and support sustainable program growth.
• Collaborate with leadership and the grant development team on funding proposals, contributing program designs, implementation plans, budgets, and projected outcomes.
• Manage grant reporting timelines and deliverables, coordinating with staff and partners to collect, verify, and submit accurate program and outcome data in accordance with funder requirements.
• Work with leadership and the finance team to develop program budgets, monitor expenditures, and ensure responsible financial management.
• Develop and track billing schedules, coordinate invoicing, and follow up with finance staff to ensure timely submission and compliance with funder requirements.
• Track and report program outcomes, including enrollment, completion, employment, job retention, and educational advancement, while supporting funder relationships and identifying future funding opportunities.

Skills, Knowledge & Expertise

• Bachelor's degree in Education, Business Administration, Management, or a related field; master's degree preferred.
• Minimum of 3 years of relevant experience in program or project management, adult education, ESOL, workforce development, or nonprofit programs.
• Demonstrated program or project management experience, including developing work plans, managing timelines and deliverables, coordinating stakeholders, and tracking progress toward goals.
  
  
• Strong organizational, communication, stakeholder management, analytical, and problem-solving skills.
  
  
• Proficiency in Microsoft Office Suite, particularly Excel, and experience using databases or project management tools.
• Ability to manage multiple priorities, work collaboratively, and meet deadline
  
  

Job Benefits

• Developing your leadership skills in a caring, challenging & diverse working environment. 
• Exploring a wide range of opportunities as you learn new skills and functions. 
• Shaping the future of young children while making a difference each day for our communities and each other. 
• Engaging in YMCA career training programs and working alongside those who have the same passion. 
• A healthy work/life balance 
• Comprehensive benefits including: 
• FREE YMCA Membership for you. 
• Discount on Specialty Programs like Personal Training and Swimming Lessons. 
• Discounted or FREE family membership. 
• Robust Retirement Plan up to 10%. (see eligibility requirement) 
• Health, Dental, and Vision Benefit Package. 
• Vacation and Sick Time (PT receive sick time)