Client Relationship Manager

Role: Client Relationship Manager

Location: Bangalore

Work schedule: 6:30 PM IST to 3:30 AM IST

Working model: Hybrid

Intro: We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships. The ideal candidate will bring strong experience in account management or client success, a proven track record of retaining and expanding enterprise accounts, and the ability to build trusted relationships with senior stakeholders. CSC offers the opportunity to work in a collaborative environment where you will partner across Sales, Service, Product, and Support teams to improve client outcomes and drive long-term retention.

Key Responsibilities 

1. Client Retention & Revenue Protection

• Own and deliver against assigned client retention and revenue preservation targets.
• Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats.
• Develop and execute account-specific retention plans to protect recurring revenue.
• Lead recovery efforts for at-risk accounts and manage escalations as needed.
• Partner with internal stakeholders to resolve issues impacting client satisfaction and loyalty.

2. Client Expansion & Opportunity Identification

• Identify client needs and expansion opportunities that increase account stickiness and long-term retention.
• Generate qualified opportunities and collaborate with Sales on account growth initiatives.
• Support account expansion strategies, renewals, and retention-focused business cases.

3. Account Intelligence & Retention Planning

• Monitor indicators that may impact retention, including:

• Merger & Acquisition activity

• Leadership and organizational changes

• Client responsiveness issues related to data requests

• Client engagement levels

• Industry and competitive developments

• Develop proactive communication and retention strategies based on account insights.

• Use CRM and account analytics to prioritize retention efforts and allocate resources.

4. Cross-Functional Collaboration

• Partner with Sales, Service, Product, and Support teams to deliver a seamless client experience.
• Coordinate internal resources to address risks, improve client outcomes, and strengthen account health.
• Serve as the primary advocate for client retention across the organization.

Key Performance Indicators (KPIs)

• Client Retention Rate
• Revenue Preserved from At-Risk Accounts
• Net Promoter Score (NPS)
• Commercial Growth Contribution

Required Qualifications

• 5-7 years in Account Management, Client Success, Retention, or Relationship Management.
• Demonstrated success retaining and expanding enterprise client relationships.
• Experience managing proactive client outreach and risk mitigation programs.
• Strong consultative communication and executive relationship management skills.
• Proven ability to identify early attrition signals and execute retention strategies.
• Experience using CRM tools and account health metrics to manage client portfolios.