Capacity Planning Analyst

About the role

Reporting to the Workforce Management Global Lead, the Back Office Operations Capacity Lead will lead a team of 5-6 capacity planning analysts and scheduling analysts responsible for the delivery of long and short term resource requirement analysis delivered with design and implementation of appropriate resource scheduling framework across the Allianz Partners Health Claims and Policy Management functions.

This is a strategic role, with a remit to develop and maintain best practice delivery of Workforce Management for Operations globally, aligning with the goals of the business. It is a high visibility role, responsible for delivery of a resource planning framework for over 1,000 employees across 26 locations, 20+ languages with functional and regional specific nuances to be appropriately factored.

What you will do

Responsibilities will include, but are not limited to, the following:

Development and implementation of volume forecasting methodology and practices

• Design and implementation of functional and country specific resource planning and scheduling frameworks aligned with Allianz Partners strategic vision across all operational environments.
• Identification and development of a team of 5-6 capacity and scheduling analysts, ensuring accurate implementation and execution of long and short term planning methods to best match business requirements.
• Build and maintain artificial intelligence-enabled planning tools and agents for capacity forecasting, skills gap analysis, automation impact, option generation and decision support to facilitate exponential impact of the workforce management team
• Drive continuous improvement across all workstreams to ensure best in class resource planning practice.
• Alignment with functional executive leadership and management teams to ensure transparency regarding modelling process and drivers behind required adjustments.
• Ensure planning outputs connect into hiring, internal movement, learning, organisation design, automation and cost management.
• Regularly review and update headcount model to adapt to changing market conditions, new product launches, and other relevant factors.
• Identify and mitigate potential risks and uncertainties in the productivity monitoring and review process, providing contingency plans and scenario analyses.
• Communicate insights to demand changes, recommendations, and performance analyses to management and cross-functional teams.
• Champion the use of data-driven decision-making throughout the organization, educating and training teams on best practices in demand forecasting.

Other requirements

• Support project assignments as required
• AI Readiness  Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

To be successful in this position you will need to have the following skills/ experience:

• Bachelor's degree in a quantitative field, such as statistics, operations research, or economics, or an equivalent combination of education and experience.
• 3+ years of experience in demand planning, supply chain planning, or a related analytical role.
• Strong proficiency in statistical analysis, data modeling, and demand planning, with hands-on experience using related software tools (e.g., Excel, SQL).
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Strong communication and stakeholder management skills, with the ability to present findings and recommendations effectively.
• Familiarity with customer support operations, inventory management, and business planning processes.

Behavioral Competencies

• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently
• Ability to influence others and lead by example

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

108799 | Finance & Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.