Senior Manager

The Senior Manager – Accounts Receivable at exl Service.com (India) Private Limited will own the complete AR lifecycle for the Insurance L&A segment within the SGU_F&A Ops_F&A Operations > IMU_Insurance department. This role combines strategic oversight of cash application, billing, collection and dispute management with strong stakeholder communication and people‑leadership capabilities to ensure financial health and operational excellence.

• Oversee the full Accounts Receivable cycle, including cash application, invoicing, collections and dispute resolution.
• Develop and enforce AR policies, procedures and controls aligned with corporate standards.
• Monitor daily cash flow, aging reports and key performance indicators, driving timely collections.
• Lead a team of AR analysts and coordinators, providing coaching, performance feedback and career development.
• Collaborate with senior stakeholders across Finance, Sales, and Insurance Operations to resolve billing issues and improve processes.
• Manage escalated customer disputes, ensuring root‑cause analysis and corrective actions.
• Implement automation tools and process improvements to enhance efficiency and accuracy.
• Prepare and present AR performance metrics and insights to senior management.
• Ensure compliance with regulatory requirements and internal audit standards.
• Drive continuous improvement initiatives and best practices across the AR function.

• Bachelor’s degree in Finance, Accounting, Business Administration or related field; MBA preferred.
• Minimum 8 years of progressive experience in Accounts Receivable, with at least 3 years in a leadership role.
• Demonstrated expertise in cash application, billing, collections and dispute management within the insurance sector.
• Strong analytical skills with proficiency in ERP systems (e.g., SAP, Oracle) and advanced Excel/Power BI.
• Excellent communication and influencing skills to interact effectively with senior stakeholders.
• Proven ability to lead, motivate and develop high‑performing teams.
• Experience in process automation, RPA or digital transformation initiatives.
• Solid understanding of regulatory and compliance requirements related to insurance finance.
• Result‑oriented mindset with a track record of meeting or exceeding collection targets.
• Ability to thrive in a fast‑paced, matrixed environment and manage multiple priorities.