Manager

The Manager – Accounts Receivable will own the full AR lifecycle for the IMU Insurance L&A segment, driving cash application, collections and billing excellence while ensuring compliance and accurate reporting. You will lead a high‑performing team, partner with finance, sales and operations stakeholders, and champion process automation to improve cash flow and reduce days sales outstanding. This role reports to the Head of F&A Operations and contributes to strategic financial planning.

• Oversee end‑to‑end accounts receivable processes including cash application, collections, and billing.
• Ensure timely posting of payments and accurate reconciliation of accounts.
• Lead a team of AR analysts, providing coaching, performance management and career development.
• Drive continuous improvement initiatives to enhance cash flow and reduce DSO.
• Manage relationships with internal stakeholders (Finance, Sales, Operations) and external partners (clients, insurers).
• Monitor and resolve escalated collection issues and disputes.
• Prepare and present AR metrics, aging reports and KPI dashboards to senior management.
• Ensure compliance with company policies, regulatory requirements and audit standards.
• Implement and maintain automation tools and best practices in AR operations.
• Participate in budgeting, forecasting and cash flow planning activities.

• Bachelor’s degree in Finance, Accounting or related field; MBA 
• Minimum 7 years of progressive experience in accounts receivable, cash application and collections.
• Proven track record of managing and developing high‑performing teams.
• Strong stakeholder management and communication skills across functions.
• Expertise in ERP/financial systems (SAP, Oracle, or similar) and advanced Excel.
• Analytical mindset with ability to interpret data and drive actionable insights.
• Knowledge of insurance industry billing and regulatory environment is a plus.
• Excellent problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced, matrixed organization.
• Demonstrated experience in process automation and RPA implementation.