Night Auditor - Franchise

Essential Duties and Responsibilities:  

• Conduct nightly audits of financial transactions and ensure accuracy in reporting. 

• Manage front desk operations, including check-ins and check-outs for guests. 

• Provide excellent customer service and address guest inquiries or concerns promptly. 

• Maintain accurate records of room availability and reservations. 

• Prepare daily reports summarizing occupancy, revenue, and other key metrics. 

• Knowledge of OnQ/PEP is preferred 

• Able to reconcile POS and banquet reporting to create a managers report 

• Assist guests with requests related to their stay, including room changes or special accommodations. 

• Ensure the front desk area is clean, organized, and welcoming for guests. 

• Collaborate with other hotel departments to enhance guest experiences. 

• Minimum Qualifications:  

• • Strong guest services skills with a focus on hospitality management. 

• • Experience in front desk operations within a resort or hotel setting is preferred. 

• • Bilingual or multilingual abilities are highly desirable to cater to diverse guests. 

• • Excellent phone etiquette and communication skills for effective guest relations. 

• • Proficiency in customer service principles and practices. 

• • Ability to work independently during night shifts while maintaining attention to detail. 

• • Familiarity with hospitality software systems is a plus. 

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• Physical Requirements: 

• • Walking, standing for extended periods, bending, and lifting.  

• • Ability to lift 50 lbs.  

• • You must be able to work the hours necessary to accomplish the hotel’s business and scheduled events.