← Back to resultsAbout the role
- Coordinate and follow up on site inspection requests from clients and business partners.
- Develop personalized itineraries based on each visitor’s profile, interests, and objectives.
- Coordinate with the appropriate hotel departments to ensure a seamless experience throughout the visit.
- Confirm availability of showrooms, guest rooms, restaurants, event venues, and other areas to be presented.
- Ensure all facilities are in excellent condition and meet the hotel’s presentation and luxury service standards.
- Manage changes, special requests, and last-minute requirements in a timely and professional manner.
- Customer and service excellence orientation.
- Attention to detail.
- Effective communication.
- Strong interpersonal and relationship-building skills.
- Organization and follow-through.
- Commercial awareness and negotiation skills.
- Problem-solving abilities.
- Ability to work under pressure.
- Adaptability and sense of urgency.
- Cultural intelligence.
- Proactive and self-motivated approach.
- Executive-level presentation and professionalism.
- Ability to build and maintain long-term business relationships.
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, Sales, or a related field.
- 2–3 years of previous experience in luxury hospitality, Sales, Groups & Conventions, Events, Guest Relations, Concierge, or client-facing roles.
- Previous experience working with VIP guests, travel agencies, corporate accounts, groups, or event planners.
- Advanced proficiency in English, both written and verbal.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Strong knowledge of hotel operations and key hotel departments.
- Availability to conduct property tours and accommodate client visits outside standard business hours when operationally required.