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Restaurant Manager

Hilton Worldwide

Malta

  • Onsite
  • Full Time
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About the role

As the Restaurant Manager, you will be responsible for overseeing the daily operations, ensuring a smooth and exceptional guest experience, and leading a team to deliver outstanding service. 

You will lead and inspire a dedicated team, create memorable experiences for our guests and bring creativity and innovation to our restaurant and bar offering.

Your key responsibilities will include:

1. Guest Experience Management

  • Act as the primary point of contact for guests in the restaurant, bar, and pool area
  • Interact with guests in an engaging, friendly, and approachable manner, creating memorable experiences
  • Proactively anticipate guest needs, exceed expectations, and ensure satisfaction at all times.

2. Restaurant & Bar Operations

  • Manage daily operations, ensuring smooth, efficient, and high-quality service across all areas
  • Maintain cleanliness, organization, and functionality to the highest standards
  • Lead, train, and inspire your team to deliver exceptional service in a fast-paced environment
  • Design and execute a creative, diverse cocktail menu that delights and impresses guests
  • Develop and maintain a compelling wine list to complement the restaurant’s offerings.

3. Private Events & Banqueting

  • Oversee private events, transforming the restaurant into an elegant banqueting venue for special occasions
  • Coordinate with the Executive Chef and events team to ensure seamless service and memorable experiences
  • Manage all event details, from preparation to execution and breakdown, with precision and care.

4. Staff Management & Training

  • Lead and manage a team of servers, bartenders, and pool attendants, fostering a positive and productive environment
  • Conduct regular training sessions to enhance service standards, cocktail skills, wine knowledge, and safety practices
  • Schedule staff, monitor performance, and address personnel matters with professionalism and tact.

What We’re Looking For

We’re seeking a leader with a passion for excellence, creativity, and guest satisfaction. Ideal candidates will bring:

  • Strong knowledge of bar operations, including cocktail creation, wine pairing, and inventory management
  • Experience managing private events and adapting venues for banqueting services
  • A warm, approachable personality with excellent communication and interpersonal skills
  • Proven ability to manage multiple tasks, prioritize effectively, and work well under pressure, especially during peak service times and events
  • Problem-solving skills and a proactive mindset
  • Leadership experience with a talent for motivating and developing a team
  • Impeccable organizational skills and a keen eye for detail
  • A deep passion for creating memorable guest experiences and achieving service excellence.