ShortlistFox
← Back to results

Accounting Services Associate III

Conduent

Bangalore, Karnataka, India

  • Onsite
Apply

About the role

Job Description:

  • Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.

  • Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.

  • Communicate with customers to clarify disputes and negotiate resolutions.

  • Maintain comprehensive records of dispute cases, resolutions, and related communications.

  • Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.

  • Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.

  • Provide regular updates and reports on dispute status and resolution progress to management.

  • Identify patterns in disputes and recommend improvements to billing practices and rental processes.

  • Participate in initiatives to enhance overall customer satisfaction and operational efficiency.

  • Deliver exceptional service by addressing and resolving disputes professionally and promptly.

  • Build and maintain positive relationships with customers to ensure their continued satisfaction.

  • Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.

  • Monitor accuracy in all billing and payment transactions.

Skills and Experience :

  • Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation. 
  • Willing to work in Night Shifts is mandatory.
  • Strong ability to multi-task and customer service oriented
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and work under tight deadlines.

 

Technical Skills and Experience : 

  • Proficiency in Oracle for AR and dispute workflows.

  • Experience with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools.

  • Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk).

  • Ability to handle escalations, negotiate with customers, and document resolutions clearly.

  • Skilled in identifying root causes of disputes and recommending corrective actions.

  • Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.