Associate - Digital Learning Developer II - Excellerate

Bring your creativity to an innovative and dynamic team shaping the future of learning in the flow of work at JPMorganChase. You will create high-impact digital experiences, use modern technologies and help expand a state-of-the-art gamified performance support platform that improves employee capability and business performance.

Job summary

As a Learning Lead II, Associate within the Centrical Digital Learning team, you will design and develop high-quality, end-to-end digital microlearning solutions that improve employee skills, knowledge and job performance.

You will partner subject matter experts, business stakeholders, learning professionals and technologists to identify performance needs and translate them into engaging videos, graphics and interactive learning products. In this fast-paced and collaborative environment, you will manage multiple projects from concept through quality review and launch, while contribution to innovation, process improvement and measurable business impact.

Job responsibilities

• Design and develop innovative digital microlearning solutions that address business requirements, improve learner outcomes and support measurable performance results. 

• Produce high-quality videos, graphics and interactive learning products using tools such as Articulate Storyline, Camtasia and Adobe Creative Cloud, including Premiere Pro, After Effects, Illustrator, Photoshop and Animate. 

• Apply design thinking, digital design, adult learning principles and agile development practices throughout the solution lifecycle. 

• Partner with subject matter experts, business stakeholders and learning partners to identify performance trends, analyze needs and recommend appropriate learning or non-training solutions. 

• Manage assigned projects from needs analysis and concept development through build, review, approval, implementation and evaluation. 

• Build learning products that reflect modern learner behaviours, social media trends and video-first practices, including approaches used on platforms such as YouTube and TikTok. 

• Communicate clearly with stakeholders, build strong customer relationships and keep leaders informed of progress, capacity, risks and blockers. 

• Give and receive timely, constructive and actionable feedback to maintain quality standards and improve solution usability and effectiveness. 

• Collaborate with peers to reuse content, improve design practices, increase efficiency, reduce future maintenance and explore new tools and approaches. 

• Forecast, monitor and track project effort and delivery to support workload management, capacity planning and on-time completion. 

• Contribute to an inclusive, accountable and innovative team culture by sharing knowledge, supporting newer team members and recommending process improvements. 

Required qualifications, capabilities and skills

• Two to four years of experience in video production, graphic design, digital learning development or a related field. 

• Hands-on experience building digital learning solutions with tools such as Articulate Storyline, Camtasia and Adobe Creative Cloud. 

• Strong knowledge of social media trends and best practices, including video-first platforms such as YouTube and TikTok. 

• Strong writing skills, with the ability to craft clear and compelling captions, headlines and descriptions. 

• Strong attention to detail and a demonstrated ability to develop, review and publish accurate, high-quality learning content. 

• Strong collaboration, communication, organization and time-management skills, with the ability to manage multiple projects simultaneously. 

• Demonstrated accountability, self-awareness and ability to give and receive feedback constructively. 

• Ability to build relationships with customers and internal stakeholders and to consult with and influence partners. 

• Strong analytical and questioning skills, with the ability to synthesize complex information into clear key messages. 

• Portfolio of work demonstrating relevant video, graphic design and digital learning development skills. 

Preferred qualifications, capabilities and skills

• Bachelor's or master's degree in instructional design, digital design technology, digital marketing or a related field, or equivalent professional experience. 

• Certification in digital learning design from a recognised institution. 

• Experience mentoring peers or leading project workstreams. 

• Experience in performance consulting, including root-cause analysis, performance-gap analysis and recommending non-training solutions. 

• Experience working in the financial services industry. 

• Interest in using AI-enabled tools to improve the speed and quality of digital learning production.