Graduate Trainee

Some careers open more doors than others. If you’re looking for a role that builds strong foundations in customer propositions, product management, market analysis, stakeholder coordination and business reporting, join HSBC and build a future rich with potential.

This placement offers hands-on exposure to how a Propositions team operates end-to-end—supporting customer insight, proposition development, product performance tracking, stakeholder engagement and disciplined reporting—while developing practical skills for a wide range of banking and financial-services careers.

We’re currently seeking an ambitious individual to join HSBC as a Propositions Graduate Trainee.

This placement provides graduates with real business exposure and the opportunity to develop practical commercial and product-management capabilities within a global financial-services environment. At HSBC, we also see this as an opportunity to develop early-career talent for future roles.

Key Responsibilities

During the placement, the trainee will provide day-to-day support to the Propositions team, with appropriate supervision. Responsibilities will include:

Proposition and product support

• Support the development, review and maintenance of customer propositions and product-related materials.
• Assist with research into customer needs, market developments, competitor activity and industry trends.
• Help gather and organise information to support proposition design and enhancement.
• Support the preparation of product briefs, proposition papers, business cases and presentation materials.
• Assist with reviewing product features, benefits, eligibility criteria, pricing information and customer communications.
• Monitor proposition-related activities, deliverables and key milestones.
• Identify gaps, issues, blockers or delays early and escalate them appropriately.
• Support the testing and implementation of proposition changes in line with approved processes.

Customer and stakeholder coordination

• Support responses to routine enquiries from customers, relationship managers, branches and internal stakeholders.
• Coordinate information and documentation requests across relevant teams, including Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service.
• Prepare clear updates on proposition initiatives, product enhancements, customer feedback and outstanding actions.
• Assist with preparing meeting agendas, minutes, action logs and status updates.
• Maintain professional communication and ensure stakeholder queries are tracked through to resolution.
• Support collaboration across local and regional teams where propositions involve multiple markets or business functions.

Proposition reporting and management information

• Maintain accurate trackers for proposition initiatives, product changes, customer feedback and implementation activities.
• Produce weekly or monthly reports on proposition performance, customer activity, campaign outcomes and project progress.
• Support basic analysis of customer, product and market data to identify trends, opportunities and areas for improvement.
• Help monitor key performance indicators, service outcomes, adoption levels and customer engagement.
• Highlight overdue actions, emerging issues, upcoming priorities and potential commercial or operational risks.
• Translate data and analysis into clear updates for management and stakeholder review.
• Assist with the preparation of dashboards, presentations and management information.

Customer insight and market analysis

• Support the collection and analysis of customer feedback, research findings and frontline observations.
• Help identify changing customer needs, behaviours and expectations.
• Conduct desk research on market trends, competitor propositions and relevant industry developments.
• Assist with customer segmentation, proposition comparisons and opportunity assessments.
• Support the preparation of summaries and recommendations based on available data and research.
• Contribute to initiatives designed to improve customer experience, engagement and proposition relevance.

Governance, risk and controls support

• Coordinate documentation and approval requests in line with internal requirements.
• Support the maintenance of proposition governance records, approval papers and decision logs.
• Help ensure that customer-facing materials and product information are complete, accurate and appropriately approved.
• Maintain organised records and audit trails for proposition activities and product changes.
• Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements.
• Support control checks, issue tracking and exception monitoring where applicable.
• Escalate questions, control concerns or exceptions to the appropriate Product, Risk, Compliance, Operations or control team.

Process improvement and team support

• Identify opportunities to improve proposition-development processes, reporting and stakeholder communication.
• Support the documentation of procedures, recurring issues, lessons learned and best practices.
• Assist with streamlining trackers, reporting templates and team processes.
• Participate in team meetings, training sessions and proposition or product-improvement initiatives.
• Work collaboratively with colleagues across Product, Marketing, Customer Experience, Operations, Technology, Risk, Compliance, branches and relationship-management teams.
• Demonstrate accountability, commercial awareness, attention to detail and a commitment to delivering customer-focused outcomes.

Requirements

• Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper.
• Fluent in English, with excellent communication, interpersonal and presentation skills.
• Ability to analyse data and information and interpret findings for business decisions.
• Strong interest in customer needs, products, propositions, market trends or financial services.
• Strong attention to detail and the ability to follow structured processes accurately.
• Resourceful, organised and able to manage multiple priorities.
• Good planning, communication, research and problem-solving skills.
• Ability to prepare clear written updates, presentations and reports.
• Ambitious, motivated and comfortable working in a fast-paced banking environment.
• Energetic, enthusiastic and adaptable.
• A collaborative team player with the potential to demonstrate leadership.
• Computer literate, including the ability to use Microsoft Excel and PowerPoint, and able to work independently.
• An interest in product management, customer experience, marketing, retail banking, wealth management, commercial banking or financial services is advantageous.

Key Learning Opportunities

You’ll gain:

• Practical understanding of how a Propositions team operates within a global bank.
• Exposure to proposition development, product management and customer-focused decision-making.
• Experience researching customer needs, market trends and competitor activity.
• Hands-on experience supporting product reviews, proposition enhancements and business initiatives.
• Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement.
• Experience producing management information, dashboards, presentations and performance reports.
• Greater awareness of product governance, operational risk, controls and approval requirements.
• Experience working with colleagues across Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service.
• Confidence identifying opportunities, analysing information and making practical recommendations.
• Experience supporting initiatives from concept development through to implementation and review.
• A foundation for future careers in propositions, product management, customer experience, marketing, business management, strategy, retail banking, wealth management or broader financial-services functions.

www.hsbc.com/careers

HSBC takes pride in a diverse and inclusive working environment where our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

“To be considered for this role, the relevant rights to work in Malaysia are required.”

Issued by HSBC Bank Malaysia Berhad