Televerification Agent

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

Description 

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.

How will you make an impact in this role?

The Televerification Agent is responsible for placing outbound calls to suppliers to verify American Express card acceptance, payment remit information, and supplier-specific payment policies. This role supports supplier enablement by researching assigned opportunities, contacting the appropriate decision maker, accurately documenting outcomes, and following approved scripts, procedures, and compliance expectations.

Key Responsibilities

• Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details.
• Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information.
• Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details.
• Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions.
• Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems.
• Escalate incomplete, mismatched, or questionable information to the appropriate support team.
• Meet productivity, quality, accuracy, and compliance expectations in a structured team environment.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service, sales, retail, hospitality, call center, or a related customer-facing environment.
• Strong attention to detail with the ability to gather, validate, and document accurate information.
• Basic computer skills and ability to navigate multiple systems with guidance.
• Ability to follow defined processes, approved scripts, and standard operating procedures.
• Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals.
• Attention to detail and ability to follow defined processes
• Financial services or payments industry experience, a plus
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
   

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.