Parts Analyst - Cuautitlán/México
- Onsite
- Full Time
About the role
Support parts and accessories availability across the dealer network through demand analysis, back order management, supplier follow-up, and dealer support. Act as a key liaison between dealers and internal teams to ensure timely order fulfillment, service level achievement, and operational efficiency.
This role combines supply chain coordination, data analysis, and customer service, requiring a professional who can identify risks, resolve issues, and contribute to continuous improvement initiatives across the distribution network.
Key Accountabilities:
- Monitor weekly back order performance and identify critical shortages across the dealer network.
- Analyze demand trends and order patterns to support inventory availability and reduce back order levels.
- Escalate supply risks and coordinate corrective actions with stakeholders.
- Serve as the primary contact for dealer inquiries related to parts availability and order status.
- Provide timely resolution to supply-related issues and support critical cases.
- Maintain effective communication with dealers and internal teams.
- Develop and maintain operational reports, dashboards, and service KPIs.
- Monitor order fulfillment, service levels, and inventory performance.
- Identify trends and opportunities through data analysis.
- Coordinate activities with logistics, operations, procurement, and service teams.
- Follow up on purchase orders, supplier commitments, and replenishment activities.
- Support inventory and distribution processes to ensure parts availability.
- Analyze parts pricing information at the part-number level.
- Support process improvement initiatives focused on operational efficiency and service performance.
- Contribute to the optimization of supply chain and distribution processes.
Candidate Profile:
Experience & Capability
- Degree qualified in Industrial Engineering, Logistics, Business Administration, International Business, or a related discipline.
- Previous experience in customer service, supply chain, logistics, inventory management, or data analysis.
- Experience supporting operational stakeholders in a fast-paced environment.
Technical Strength
- Intermediate to advanced Excel skills.
- Experience with ERP systems such as SAP, Oracle, APS, or similar platforms.
- Knowledge of order management, supply chain processes, and service KPIs.
- Power BI and dashboard development experience is desirable.
- Advanced English preferred.
Mindset & Behaviours
- Strong analytical and problem-solving skills.
- Detail-oriented with a customer-focused mindset.
- Effective communicator with strong stakeholder management capabilities.
- Proactive, organized, and collaborative team player.
Why Join:
This role offers the opportunity to contribute directly to service performance and parts availability within a leading company in the automotive industry. You will work closely with cross-functional teams, gain exposure to supply chain and distribution operations, and support initiatives that improve customer satisfaction and operational efficiency.
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