Junior Executive - Customer Service

JOB ACCOUNTABILITIES 

• Attend customer inquiries via phone, emails, and letters promptly using accurate and real-time system information to maintain customer satisfaction.

• Accept bookings based on space and equipment availability, obtain necessary Dangerous Goods/Special Cargo approvals from Principals, coordinate with sales, operations staff and container depots, and issue booking confirmations/Release Orders to maximize loading and avoid rollovers.

• Finalize booking reports by verifying yard reports, coordinating with operations staff and customers, and preparing outward cargo declarations 48 hours before vessel arrival using confirmed booking information.

• File and revalidate special freight quotations based on customer rate requests and auto freight bookings to ensure accurate invoicing.

• Generate and download cargo/freight data from the Principal's system for preparing Freight Reports, calculating agency remuneration, and generating financial and operational reports.

• Verify Custom House Brokers' final bills against General Service Request forms to ensure the accuracy of vessel transfer expenses and external payments.

• Maintain and file Freight Reports, Booking Reports, and correspondence for easy access and retrieval.

• Perform additional duties relevant to the current role as requested by management.

• Manage customer inquiries through the OICS platform, ensuring responses within two working hours, reviewing pending cases every two hours, coordinating follow-ups, escalating unresolved issues, and ensuring accurate updates and timely closure.

• Ensure accurate and timely preparation, verification, amendment, and issuance of Export Bills of Lading in compliance with company policies, shipping regulations, and customer requirements.

• Manage customer inquiries, pending cases, amendments, and operational issues related to Export Bills of Lading while minimizing documentation errors, avoidable costs, and delays.

• Support team coordination, staff guidance, performance monitoring, reporting, and continuous process improvements to enhance operational efficiency and customer satisfaction.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• 6 passes with 'C' for Maths and English at the GCE O/Levels or London O/Levels AND

• A minimum of 2 passes at the GCE A/Levels OR 

• Successfully completion of UGC approved A/L equivalent foundation course with minimum of 1-year experience in a shipping line.

• Excellent command of the English language.

If you think you have what it takes to be successful in this challenging role, please “Click Here” to apply.

Pay and benefits of the above position will be competitive, and the rewards are performance driven

Hayleys is an Equal Opportunity Employer.