Large Corporate Client Executive - Cigna Healthcare

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As a Large Corporate Client Executive, you’ll work alongside the Client Management team within employer health benefits, supporting relationships with strategic clients and brokers. You’ll use consultative thinking to resolve complex enquiries, explain products, networks and benefit administration, and balance client expectations with available capabilities.

You’ll work with a high level of independence in a fast-paced, evolving environment, managing changing priorities while maintaining responsive, reliable support. You’ll report to the Client Account Support Manager.

What You’ll Do

• Build effective relationships with strategic clients and brokers, providing consultative support and helping maintain satisfaction with Cigna products and services.
• Resolve complex and non-routine enquiries, using your knowledge of products, services, benefit administration and networks to provide clear and accurate guidance.
• Partner with Client Management to anticipate client needs, address potential issues and highlight opportunities for expanded business.
• Provide reliable client and broker support by managing competing priorities, following issues through to completion and responding to emails and voicemail within 24 hours.
• Act as an internal Cigna Global broker advocate, supporting high levels of broker interaction and providing telephone and email back-up for Client Managers.
• Support client and broker meetings, including WebEx coordination, and where required travel with Client Managers to attend and present at internal or external meetings.
• Support organisational initiatives, Salesforce.com reporting requests and day-to-day account administration, while completing mandatory training on time and potentially creating or maintaining training materials as a technical resource.

What You’ll Bring

• At least 2 years of demonstrated solid performance in a client or customer-facing role.
• Excellent written and verbal communication, interpersonal and data presentation skills.
• Strong critical-thinking and problem-solving skills, including the ability to make considered decisions when supporting clients and brokers.
• The ability to take ownership, use initiative and work independently without immediate supervision.
• The ability to prioritise competing workloads and respond effectively to tight or changing deadlines.
• A strong working knowledge of Microsoft Office and system-based applications, including Excel, PowerPoint, Word and Outlook.

Skills

Soft Skills

• Clear and confident communication
• Consultative and critical thinking
• Relationship building and collaboration
• Ownership, initiative and follow-through
• Adaptability and the ability to learn quickly
• Resourcefulness and the ability to anticipate needs

Technical / Functional Skills

• Client and broker relationship support
• Complex enquiry and problem resolution
• Client account support and administration
• Microsoft Excel, PowerPoint, Word and Outlook
• Data presentation
• Salesforce.com reporting support
• Virtual meeting coordination, including WebEx

Nice to Have

• Knowledge of Cigna products and administrative processes.

Why Join Us

• Competitive salary and access to Private Medical Insurance.
• A multicultural and hybrid working environment where you can collaborate with colleagues and support clients and brokers.
• Employee Wellbeing Benefits to support your health and wellbeing.
• Access to an Educational Development Program to support your ongoing learning and development.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.