Experience Manager - Horizontal Community

KAIZEN Asset Management Services is a leading Dubai-based property management firm established in 2006 and the region’s first ISO 9001:2015-certified provider. We deliver comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, serving prominent real estate clients across the UAE.

We are excited to launch a new flagship project and are seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.

Key Responsibilities:

Oversee community management, including financial management, maintenance, and resident experience.

• Ensure compliance with all relevant laws, regulations, and owners association bylaws.
• Monitor service providers’ performance, ensuring adherence to company SLAs and KPIs.
• Develop and implement strategies to optimize and grow the buildings under management.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Lead initiatives focused on sustainability, environmental stewardship, and technology integration.
• Establish and maintain strong relationships with property owners, vendors, and authorities.
• Regularly assess building operations to ensure efficiency and high standards.
• Prepare and present reports to senior management and clients.
• Stay updated on industry trends, best practices, and legal developments.

What We Offer:

• Opportunity to manage a high-profile new project with KAIZEN AMS.
• A chance to contribute to innovative and sustainable community solutions.
• Collaboration with a passionate and professional team dedicated to excellence.

If you are an experienced community management professional with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.

Requirements

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in owners association management.
• certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically sawy with experience in property management software.