SOLUTION EXPERT SALES & MARKETING Job

Mission Details

ACTIVITIES
Technological and functional monitoring 
•    Carries out a technological watch of developments and new software versions 
•    Collects, structures and formalizes the needs of the business in terms of the evolution of applications, products and services
•    Is force of proposal in the choice of solutions
•    Prioritizes and presents the needs to be built during arbitration committees
•    Is the privileged contact for editors 

Study phase
•    Deals with evolutions/corrections and projects within the scope of activities:
•    Prepare/have prepared for functional specification documents according to the methodology used for the project (Agile or Waterfall)
•    Analyze/have analyzed the evolution and correction requests taking into account the application landscape (version upgrade, SaaS solution...) 
•    Estimates/have estimated the workload of each request in relation with the teams concerned (development, interfaced systems, etc.)
•    Collects volume of business data (number of users, transaction volumes, etc.)
•    Ensures that the intended IT evolutions respect the architecture principles of the applications concerned

Implementation 
•    Carry out / have carried out the configuration and have the developments carried out / followed up
•    Define, carry out/have carried out and maintain test plans (unit test, integration and non-regression) 
•    Is responsible for the quality of deliveries and acceptance in the domain
•    Assist the Business Process Owners if necessary during the users acceptance (definition of the plan, testing, training, etc.....)
•    Is the contact for the technical teams: development, authorizations, operations, ...
•    Perform acceptance test of technical evolutions of applications (e.g. support packages, version changes, etc.), and organizes or participates in the associated roll-out

Cut-over and Go-live
•    Support the Third Party Maintainer's skills improvment, in particular through knowledge transfer
•    Coordinate the actions to be carried out for the cut-over in the production environment
•    Ensure that functional and technical documentation is available and up to date. Complete it if necessary

User Support
•    Validates the competence of the Third Party Maintainer
•    Controls the service quality of the support provided by the Third Party Maintainer
•    Builds and implements action plans of the preventive support 
•    Handles or facilitates the resolution of incidents when necessary 

IS projects 
•    Participates in implementation and deployment projects according to a CORE model if one exists
•    Depending on the organization and size of the project, takes on the role of project manager and therefore ensures / contributes to the implementation and ensures monitoring, reporting
•    Contributes to the expectations of enterprise architecture (architecture file, application mapping in particular)

Required Profile

EXPECTED PROFIL
General competences
    Good communication with other members of the department and other entities 
    Ability to work in a team environment
    Ability to drive operationally one or several external(s) - in recurrent or project
Job-specific competences
    Good knowledge of the business of the domain
    Good knowledge of IT solutions covering the domain
    Ability to understand the application/technical eco-system of the domain
    Experience in project management
    Familiar with good practices for writing project documents and user needs (user experience, user stories, etc.)
    Professional English