|
Research activities
|
- Research regarding possible revenue generation (e.g. tenders, competitor replacement, replacement/service with existing customers, etc.)
- Researching project-specific details in the project award phase (e.g. competition situation)
- Initiate and conduct the pilot trials for the new applications / new products.
|
|
Technical documentation / design
|
- Compilation of project-specific technical documentation (e.g. in the course of tenders)
- Independent creation/adaptation of missing project-specific technical documentation
- Preparation of product-specific documents(e.g. case studies, product presentations, competitive comparison, etc.)
- Managing and reviewing project specific drawings
- Process engineering design / calculation of the entire process for specific projects
- Calculation and valuation of complete plants with regard to OPEX/CAPEX
|
|
Sales and product management support
|
- Supporting the sales department in acquiring new customers and maintaining existing customers (by telephone and/or in personal contact with travel activities): Presentation of the products both from a technical point of view and from a sales perspective
- Taking over the sales support of individual customers. Strategic planning of offers based on customer- or project-specific features in coordination with sales and product management
- Support of product management (e.g. preparation of turnover/sales overviews)
|
|
Technical Service
|
- Project / Replacement / Troubleshooting list maintenance
- Independent follow-up of systems already in operation with evaluation of the operating data. In case of conspicuous parameters, contacting the customer and initiating troubleshooting in water and process application
- Report Tech Service relevant customer feedback
- Support in the preparation of customer documents.
-
|