Quality Analyst

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

The team

The CEO Office team supports the UKI business priorities to deliver improved service delivery, account profitability, customer experience and loyalty by driving quality, assurance, service innovation and continuous improvement across the UKI industries, business lines and support functions.

The team provides services which include the management of internal and external agreements, internal and external audits, the implementation of new certification and several bespoke projects as requested by the business. The team also work with the business on subjects relating to compliance, quality, accreditation and customer satisfaction.

The role

The role of a Quality Analyst is to drive forward improvement activities as defined by the department head which could relate to:

• Customer Experience and loyalty
• Service Delivery productivity and efficiency
• Account quality improvements
• Quality of service and service assurance
• The initiation and progress of internal agreements
• The end-to-end management of document signature
• Other projects as defined by the department head

Key Responsibilities:

• Analyzing operational information (customer feedback, service performance KPIs, problems, issues etc.) to proactively identify improvement opportunities to working practices and services;
• Lead/ facilitate improvement initiatives improving service delivery, customer experience and efficiency, utilizing standard Continuous Service Improvement process and related tools
• Work closely with the service and account management community to develop direct relationships to drive quality initiatives
• Apply Atos defined standards, methods and tools in an appropriate and effective way;
• Produce consistently high standards of documentation using the required standards, methodology and tools;
• Work alone or as part of a team analyzing underlying issues from investigations and proposes solutions/options for resolution/improvement;
• Consult with specialists such as software development, service support and other technical and process specialist areas as appropriate and when directed
• Support management with the development of departmental and organization strategic plans.

Skills we can’t do without

• Able to quickly assimilate, interpret and summarize data
• Able to find creative and innovative solutions to problems
• Able to articulate difficult concepts in simple terms
• Highly motivated and delivery focused
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Able to influence and negotiate
• Tenacity to overcome obstacles and setbacks
• Willingness to travel occasionally
• Able to pick up new tools and concepts quickly

Desirable skills:

• Experience in delivering either Quality / Service Delivery / Project Management
• Excel with pivot
• Security Clearance (SC)
• High standard of Written and verbal English
• Previous audit or ISO certification experience

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Diversity, Equity & Inclusion

At Atos, we want everyone to feel confident and supported throughout the recruitment process. As a proud signatory of the Armed Forces Covenant, Employers Domestic Abuse Covenant (EDAC) and Care Leaver Covenant, we welcome applications from individuals from all backgrounds and life experiences.

As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will ensure the appropriate support is in place. Please contact the recruiter managing this vacancy or reach out to our dedicated mailbox: [email protected].

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