Senior Quality Engineer

Key Responsibilities
Test Design and Strategy:

-       Designs comprehensive test plans that align with quality goals of the function and product vision.

-       Chooses strategies based on behavior to inform architecture and tooling initiatives.

-       Evaluates coverage to account for technical unknowns and scalability across systems within own functional test area.

Test Execution:

-       Manages test environments and ensures adequate data for testing.

-       Executes validation tasks for critical service areas by following test plans, identifying defects, and escalating risks to support prioritization and service quality.

-       Follows documentation for failures across components, working with others to implement corrections where needed.

-       Performs risk-based regression to balance speed, risk, and automation coverage across products or services.

Defect Tracking and Management:

-       Reproduces, diagnoses, and collaborates on customer-reported issues, ensuring timely resolution.

-       Investigates and escalates defects across features.

-       Owns reporting on test progress/defects, working with engineering to address root causes.

-       Contributes to post-incident (post-mortem) reviews by gathering relevant data, documenting observations, and assisting in the identification of root causes; supports the drafting of findings and preventative actions for leadership review.

-       Leads triage for components on root cause analysis to uncover recurring quality issues and drive improvements.

Collaboration and Communication:

-       Assists with cross-functional quality initiatives by tracking test coverage against feature delivery, surfacing test concerns, and supporting coordination with partner teams on test activities.

-       Works with cross-functional development team members to align on areas for testing.

-       Influences the design and prioritizes testing and tooling.

-       Develops and enhances test management and automation tools to improve automation and test processes.

Continuous Improvement:

-       Follows and applies established processes to improve consistency and reduce friction in engineering workflows within a defined feature or task area.

Automation:

-       Participates in quality improvement efforts by sharing observations and documenting test execution gaps within the team.

-       Implements automation scripts by following established patterns to support test coverage within a component or feature.

-       Identifies and reports automation issues by executing tests and escalating failures or gaps to senior team members.

-       Executes automated tests within Continuous Integration/Continuous Delivery (CI/CD) workflows and raise issues related to test failures or integration breaks.

Risk Assessment:

-       Identifies quality risks early and collaborates to mitigate them.

-       Applies quality gate criteria on checklist at key software development checkpoints by reviewing test results, static analysis outputs, and defect trends, soliciting approval for completion.

-       Reviews test plans to ensure potential impact areas are accurately identified and addressed by Scrum teams, coordinating across functions to confirm adequate test coverage and risk mitigation.

Test Tooling:

-       Develops and enhances test management and automation tools that increase efficiency and scalability.

Additional Responsibilities (as needed):

Performance Testing:

-       Tests non-functional requirements, including single-user performance, scalability, and responsiveness under dynamic workloads.

-       Engages performance to support load testing, tooling, and system tuning for high-risk or complex scenarios.

-       Incorporates user experience considerations into performance assessments to ensure acceptable response times and system usability.

Core Responsibilities
Planning & Execution:

-       Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.

-       Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

-       Collaborates across teams to align on expectations and achieve shared objectives.

-       Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

-       Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

-       Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

-       Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.

-       Contributes to knowledge sharing and best practices.

Continuous Learning:

-       Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools, and staying current with industry trends and best practices.

-       Seeks out and leverages feedback and training to improve skills.

-       Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

-       Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

-       Seeks input from team members on alternative approaches and methods for improving work.