Principal DevOps Engineer

About the Job

As a Principal DevOps Engineer, you work together with stakeholders from architecture, application development teams, testing teams, leadership, and OE representatives to understand challenges, expectations, and customer requirements. You develop a roadmap for infrastructure solutions that allow for high-availability and low latency across the globe and follow-up with your team and stakeholders for timely delivery. You mentor a team of DevOps Engineer, ensure the team is productive, follow-up on blockers and make sure team-internal and team-external exchanges happen frequently.

What you do

• Incident Management and Advanced Troubleshooting:
• Act as escalation point and lead triage for complex, high-severity (P1/P2) incidents reported through ServiceNow, ensuring timely and effective resolution.
• Perform in-depth bug analysis and root-cause investigation across application, infrastructure, and integration layers, going beyond surface-level workarounds.
• Reproduce reported defects, isolate failure conditions, and work directly with development teams to validate and verify fixes prior to release.
• Own post-incident reviews (RCA), document findings, and drive corrective actions through to closure.
• Deployment Management Across Customer Stages:
• Plan, coordinate, and execute deployments across the full customer environment lifecycle (Pre-Production, Production), ensuring consistency and traceability at every stage.
• Align release and change windows with customer-specific SLAs, calendars, and change management policies.
• Validate deployment readiness at each customer stage, including smoke testing, configuration checks, and rollback planning, before promotion to the next stage.
• Manage environment and configuration parity across customer stages to minimize deployment risk and stage-specific defects.
• Monitoring and Performance:
• Design and maintain advanced Dynatrace dashboards, SLOs, and proactive alerting tuned to each customer and product.
• Perform trend and capacity analysis to anticipate issues before they impact customers, and continuously refine monitoring coverage based on incident learnings.
• Infrastructure Management:
• Manage, troubleshoot, and scale Kubernetes workloads and deployments across customer namespaces/clusters.
• Lead the configuration, deployment, and lifecycle management of containerized applications in customer environments.
• Extended Product Team for the Customer:
• Act as a dedicated technical point of contact for assigned customers, functioning as an embedded extension of their product team rather than a purely reactive support function.
• Participate in customer product and engineering ceremonies (stand-ups, release planning, retrospectives) to represent the operational and reliability perspective.
• Translate customer feedback, recurring incidents, and operational insights into actionable product and engineering improvement requests.
• Build and maintain deep knowledge of the specific configuration, integrations, and business context of each customer to provide informed, consultative support.
• Communicate deployment status, incident updates, and risk directly and proactively to customer stakeholders.

What you bring

• Experience:
• Minimum of 5-7 years of experience in site reliability engineering, DevOps, or IT operations, including direct experience supporting customer-facing production environments.
• Technical Skills:
• Advanced bug analysis, debugging, and root-cause analysis skills across distributed systems and application code.
• Strong hands-on experience with ServiceNow incident and change management processes.
• Advanced proficiency with Dynatrace (or equivalent APM tooling): dashboards, queries, SLOs, and alerting design.
• Strong Kubernetes and container orchestration skills, including workload debugging and scaling.
• Proven experience managing and promoting deployments across multiple environment stages for external or internal customers.
• Soft Skills:
• Strong stakeholder management and customer-facing communication skills.
• Ability to operate as a trusted, embedded extension of a customer product team.
• Strong ownership mindset with the ability to lead through ambiguity during incidents.
• Mentoring and knowledge-sharing orientation.

Preferred Qualifications

• Scripting/automation experience (e.g., Python, Groovy, Bash).
• Knowledge of cloud platforms (AWS preferred).
• Experience with Jenkins or GitHub Actions.
• Experience with GitOps/CI-CD pipelines (e.g., ArgoCD) for multi-stage deployments.
• ITIL or SRE-related certification is a plus.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working.
• We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health, and wellbeing offers (including healthcare and parental leave benefits) support balancing family and career and help our people return from career breaks with valuable experience.
• Work from home allowance.
• Comprehensive health insurance extends beyond employees to cover their loved ones.
• We offer a premium gym membership to support well-being and a healthy work-life balance.
• An on-site playroom and a variety of engaging activities are available to help employees unwind and recharge.

106767 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at:www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.