Restaurant & Banquet Manager

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Restaurant & Banquet Manager.

Position Summary:
The Restaurant and Banquet Manager is part of the Food and Beverage leadership team, responsible for overseeing restaurant operations and all phases of banquet functions. The manager coordinates daily activities, supervises staff, and ensures that service standards, departmental policies, and guest satisfaction expectations are consistently met.


What will you be doing?

Reporting to the Food & Beverage Manager, you are responsible for performing the following tasks to the highest standards:

Banquets:

• Provides clear and concise communications to everyone having ownership in the success of the event.
• Identifies training opportunities and plans a strategy to accomplish goals.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Manages departmental inventories and maintains equipment.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.
• Responsible for ordering supplies/ linens for functions
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Meet and greet clients.
• Responsible for making the function space visually appealing
• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section
• Provide unique and creative ideas to enhance meetings & group experience.
•  Should possess in depth Knowledge of Food and Beverage preparation and presentation.
•  Guide the Banquet servers in set up of tables and place settings.
• Be familiar with all current and upcoming event details.
•  Resolve staff and customer concerns quickly and efficiently.
•  Should be able to work under pressure and work in long or break shifts.
•  Prepare weekly/daily duty lists to correspond with banquet functions and manage labor
•  training and performance management.
•  Assist with the development and maintenance of policies, procedures and quality standards with the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
• Demonstrate hands-on management approach to lead our service team
• Give daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guests 
• Coach and train employees as well as provide disciplinary action when required
• Understands Marriot and Hilton brand standards and assists with implementation
• Assists with and oversees, airline catering
• Additional duties as assigned or required

• Build and maintain relationships with guests, team members and management alike
• Show leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Demonstrate high personal integrity, business ethics and takes every opportunity to promote the venue
• Communicate our vision to all team members and lead by example.  Reinforce the company values as well as Marriott and Hilton values, and motivate the team with an exciting vision for the future
• Hiring and onboarding staff, as well as manage performance, recognition and engagement
• Provide administrative support for Gulfstream, including: scheduling, payroll, training and maintaining training checklists
• Use conflict resolution and problem-solving skills
• Assist with the tracking of sales, ordering, invoicing, and managing inventory
• Conduct briefings with service staff prior to each service
• Strive for maximum efficiency and continual improvement of staff productivity
• Actively promote safety in the workplace, ensuring that the Occupational Health & Safety Act and procedures are being followed
• Ensure facility is well maintained, repaired, and spotless at all times
• Work with Management to design and implement a strategy to attract new business
• Required to take online training as Marriott and Hilton Standards and ensure the restaurants comply with brand standards
• Build relationships with vendors and suppliers
• Regularly monitor POS & resolve IT issues
• Assist manager by keeping budget on track by monitoring labor costs and expense tracking
• Oversee the Hampton Breakfast Room ensuring smooth service and guest interaction
• Additional duties as assigned or required

• Minimum requirement of 2 years supervisor experience in a high volume, fast paced hospitality environment
• Post-secondary diploma or degree in Business or Hospitality Management is an asset
• WSET Intermediate Wine Certificate or comparable not required but considered an asset
• Ability to demonstrate organization in a fast paced environment while acting as a team player 
• Must possess superior verbal and written communication
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work 
• Guest focused, outgoing, positive, friendly attitude
• Able to work flexible hours in line with guest and business needs, including weekends and holidays as required 
• Serving It Right Certificate

Perks 

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott and Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points and Hampton family!