Patient Service Representative
- Full Time
About the role
Overview
Patient Service Representative
Maple Shade Dental of East Peoria | East Peoria, IL
Full-Time | Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–2:00 PM
Location: 1001 Illini Drive, East Peoria, IL 61611
Are you a people person who enjoys helping others and creating a great customer experience? Maple Shade Dental of East Peoria is looking for a friendly, dependable Patient Service Representative to join our dental team!
No dental experience is required! We are happy to train the right candidate who has a positive attitude, strong customer service skills, and a desire to learn and grow in the dental field. Recent high school graduates are encouraged to apply!
At Maple Shade Dental, we take pride in providing personalized dental care in a warm, welcoming environment. Join a team that values collaboration, patient satisfaction, and making every visit a positive experience!
Position Overview
As a Patient Service Representative, you'll be one of the first friendly faces our patients encounter and play an important role in keeping the office running smoothly. You'll help patients feel welcome, answer questions, coordinate appointments, and support the team in delivering excellent dental care.
Responsibilities include:
Welcome patients and provide a friendly, positive check-in and check-out experience.
Answer phone calls and assist patients with questions and requests.
Schedule appointments and help maintain an organized schedule.
Assist with patient treatment plan follow-up and financial arrangements.
Support the dental team with daily administrative tasks.
Help create a welcoming, patient-focused environment.
Work collaboratively with the office team to ensure smooth daily operations.
What We're Looking For
Excellent customer service and communication skills.
A friendly, professional, and patient-focused attitude.
Strong organizational skills and attention to detail.
Dependability and the ability to work well with a team.
No dental experience necessary!
Recent high school graduates are welcome to apply.
Willingness to learn and a positive attitude.
What We Offer
Full-time schedule, Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–2:00 PM.
Competitive hourly pay.
Health, dental, and vision insurance.
Life insurance and disability benefits.
401(k) plan.
A supportive, team-oriented work environment.
Opportunities to learn and grow your career in dentistry.
Ready to Join Our Team?
If you enjoy helping people, take pride in providing great customer service, and are looking for an opportunity to start or grow your career in a welcoming dental practice, we'd love to hear from you!
Apply today and start making a difference in our patients' smiles and experiences!
Legal Disclaimer:
We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.