Simulation Tech

Department Overview

The UCSF Kanbar Center for Simulation provides simulation-based training for all health professions education
programs for the University which includes 3,500 faculty, 2,100 health professions students, and 1,500 residents
and fellows. Simulation is defined as an educational modality with which the learner physically interacts to mimic an aspect of clinical care for the purpose of teaching or assessment. Activities at the center range from those that use actors (standardized patients), to activities with partial task trainers and/or mannequins. UCSF health professions schools continuously rank in the top five for research and for primary care training. The Center is a part of the Office of Medical Education which is responsible for ensuring the highest quality learning and teaching environment for our programs and the support and development of over 110 staff.
 

The Center supports UCSF's educational mission by creating opportunities for teaching, learning, and assessment
using simulation as an educational strategy. The center serves all five health professional schools at UCSF and
provides learning opportunities across the continuum of health professions education. In addition to activities at the main facility on the Parnassus campus, the Center supports simulation across satellite facilities and in-situ at
affiliated hospitals.

Job Summary

The Simulation technician applies acquired skills, process, and policy knowledge to support professional health education program learners. Coordinates program operations, which include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation. 

This position reports directly to the Simulation Supervisor and will support the technical and teaching activities of the Kanbar Simulation Center as well as American Heart Association ACLS, BLS and PALS certification courses, community outreach and relationship-building activities. This position is responsible for technical operations and teaching support and will be required to apply many unique skills and knowledge including; clinical, computer and simulation technology for multiple disciplines. Responsibilities will also include the planning and delivery of clinical training scenarios and program development, faculty and community liaison, and compliance with standards and regulations, maintenance and repair of computerized manikins (software and hardware) repair and maintenance of partial task trainers and multimedia peripherals. This position will include being a technical instructor for use of simulation equipment and workshop presentations

Maintains program files and data, which may include individual learner files as well as program accreditation documentation in accordance with relevant regulatory and University policies.

Ensures administrative, financial and other program operations are compliant with accreditation standards, University policy, and other regulatory requirements. Prepares reports and follows up as necessary.

Serves as point person for learners, which may include prospective health professions education program candidates; current health professions education learners; and all other stakeholders. Answers questions and disseminates program information. Assists health professions education learners with all program-related issues and questions.

Assists with logistics and coordination for program social events and / or educational activities, which may include recruitment; orientation; graduation; conferences; and simulation and / or other assessment activities.

At the direction of program faculty and leadership, creates learner assessment documentation, including assessment tools and assessment strategies / timelines. Generates regular reports of individual and aggregate learner progress and assessment.

At the direction of program faculty and leadership, creates program and curricular evaluation documentation, including evaluation tools and strategies / timelines. Generates regular evaluation reports.

Assists in projecting costs, monitoring budgets, and financial tracking for health professions education programs and related activities. May process and tracks learner reimbursements. Assists program management with financial tasks related to the program.

Fosters an environment of collaboration between various health professions education specialties and programs. Participates in program and / or departmental work groups, teams, task forces and committees to support ongoing health professions education program functions.

Maintains program communication resources, which may include maintaining the program website to ensure updated information and program requirements; generating informational brochures; creating and updating program or course syllabi; assisting with journal submissions; manage program marketing and collateral production; and maintaining email and address lists.

Assists program management with operational components specific to the employment of learners which may include human resources onboarding; appointment paperwork; credentialing; managing training grants; payroll management (FTE tracking); benefits and leave advising; and Medicare reimbursement reporting.

Responds to inquiries from learners and faculty regarding educational technology and systems. Trouble shoots and triages issues. Assists in monitoring and reviewing the user experience.

Assists with a variety of projects to provide solutions to improve educational or administrative operations. May work with others to achieve project objectives.

Required Qualifications

• Basic knowledge of administrative analysis and operations research. Acquiring skills in developing and implementing processes and systems. Familiarity with the administrative and operational implications in a program.
• Communication skills; includes verbal, written and active listening. Service oriented and responsive to questions and requests. Ability to interact in a professional, resourceful, and courteous manner.
• Demonstrated interpersonal skills. Demonstrated ability to develop working relationships within department and with learners.

Preferred Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Knowledge of educational technology and systems. Ability to troubleshoot and triages related
  technology issues.
• Experience in BLS, ACLS, PALS course Preferred
• Basic knowledge of relevant policies and regulatory requirements. Basic knowledge of health
  professions education industry.