Coordinator BPS Cust Serv

We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

• What You’ll Do

• Professionally receive and resolve customer order issues

• Research and resolve issues, collaborating with internal and external teams

• Update orders, pricing, and customer criteria in internal systems

• Monitor dashboards and alerts daily to identify and address issues quickly

• Escalate unresolved issues to appropriate managers or supervisors

• Investigate rules engine issues and follow established resolution procedures

• Maintain accurate documentation in compliance with company policies

• Build and maintain strong relationships with customers, clients, and coworkers

• Support Customer Replenishment (CRP/VMI) processes when applicable

• Complete special projects and additional duties as assigned

What We’re Looking For

Education

• High School Diploma or GED required

• Associate Degree preferred

• Formal customer service training a plus

Experience

• 2+ years of customer service, administrative, or business process experience

• Food broker experience preferred

Skills & Abilities

• Strong communication, organization, and problem‑solving skills

• Proficient in Microsoft Word, Excel, and Outlook

• Comfortable with data entry and order management systems

• Ability to work with standard office equipment

• Strong attention to detail in a fast‑paced environment