Supply Chain Operations Supply Management Specialist

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

Purpose of the role

The Global OSM Controlling & Reporting Specialist supports the standardization, measurement, analysis, and reporting of key Supply Chain KPIs across global operations.

The role ensures accurate and timely reporting, supports controlling activities, and contributes to the effective use and continuous improvement of Supply Chain reporting platforms and tools. Working closely with Global, Regional and Local Supply Chain teams, IT, Insights and other key stakeholders, the Specialist helps drive data quality, consistency, transparency and data-driven decision-making across the organization.

Key responsibilities

• Analyze local supplier orders worldwide and prepare them for final approval, ensuring completeness and compliance with established requirements.
• Support wholesale order releases following compliance checks and coordinate the resolution of exceptions with Wholesale and Supply Chain teams.
• Maintain controlling trackers and documentation, ensuring visibility of pending items, risks and follow-up actions.
• Support the functional ownership and day-to-day operation of the Purchase Orders Portal and Avolta Insights Supply Chain Workspaces.
• Act as a key user for Regional and Local teams, coordinating incidents, business requirements, testing and follow-up with IT and Insights.
• Prepare, validate and distribute recurring Supply Chain reports, ensuring consistent KPI definitions, reliable data and timely delivery.
• Monitor key Supply Chain KPIs, including Out of Stock %, Service Level, ABC Classification, Inventory Variation and Low Performing Items.
• Maintain regular reporting outputs, including the Top Management Report, Inventory Report, Wholesale Tracker and KPI meeting summaries.
• Investigate KPI deviations, identify root causes and provide findings and ad-hoc analyses to support data-driven decisions.
• Collaborate with IT and Insights to improve data quality, reporting automation, capabilities and KPI frameworks.
• Prepare user guides, presentations and training materials, and support training sessions related to Forecast Tower, Avolta Insights KPIs, out-of-stock and inventory reporting.
• Provide day-to-day guidance to users and promote consistent reporting methodologies and KPI definitions.
• Support reverse logistics initiatives, including destruction and return waves for Perfume & Cosmetics, maintaining action trackers and ensuring appropriate follow-up.
• Work cross-functionally with Global and Regional OSM, Local Supply Chain, Wholesale, Category Management, Logistics, Planning, IT and Insights teams.
• Escalate material data, compliance or execution issues to the Global OSM Controlling & Reporting Manager.
• Contribute to process standardization, documentation, data traceability and continuous improvement.

What we are looking for

• Bachelor’s degree in Engineering, Business, Supply Chain, Finance, Data Analytics or a related field.
• Experience in reporting, controlling, business analysis, Supply Chain or retail is desirable.
• Strong analytical and problem-solving skills.
• Advanced Excel skills; experience with BI and reporting tools is desirable.
• High attention to detail, with a strong focus on data accuracy and quality.
• Strong organizational skills and ability to manage recurring activities and deadlines.
• Clear communication skills and a collaborative, hands-on mindset.
• Ability to work effectively with multiple stakeholders across functions, regions and countries.
• International mindset and fluent English.

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We look forward to connecting with you soon!