- Performs general secretarial work for department as assigned.
- Answers and handles a heavy volume of incoming calls.
- Demonstrates excellent customer service skills.
- Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
- Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
- Registers patients and assures they are taken care of in a timely manner.
- Manages meeting schedules, therapist schedules, and front office staff schedules.
- Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
- Picks up voice mail messages throughout the day according to department policy and procedure.
- Makes photocopies as required.
- Orders and maintains office supplies as required.
- Prepares and maintains statistical information for the department as required.
- Processes all credit card payments and payments received from patients.
- Solves patient service issue problems.
- Proofs billing/computer data as required.
- Requests insurance authorization for treatment, procedures and/or consultations.
- Verifies insurance eligibility, benefits and coverage.
- Evaluates and makes positive suggestions for change in the environment.
- Scans patient documents in EMR as needed.
- Monitors incoming referrals via the fax machine.
- Seeks supervisor as appropriate.
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