PRACTICE CRD 2

Under direct supervision and guided by UCSF Dental Center procedures, the Practice Coordinator II (Practice CRD 2) serves as the primary liaison between patients and the Oral & Maxillofacial Surgery clinics. The incumbent manages front‑desk operations, treatment‑plan coordination, billing and collections, and supports multiple clinic locations—including evenings and weekends—while upholding UCSF’s standards for professionalism, customer service, and patient confidentiality.

• Greet and register patients, manage waiting‑room flow, and provide timely customer‑service interventions.
• Schedule and coordinate appointments across providers using Apex/Axium, ensuring adherence to productivity templates and patient access goals.
• Verify insurance, obtain referrals/authorizations, submit pre‑authorizations, and communicate outcomes to providers and patients.
• Coordinate treatment plans with providers, schedule pre‑appointment tests, and generate reschedule reports to maintain clinic efficiency.
• Determine patient copay obligations, collect payments, and follow University cash‑handling guidelines for daily deposits.
• Serve as primary liaison for patient inquiries, complaints, and RFI work‑queue items, collaborating with Patient Billing Services to resolve issues.
• Educate patients on financial responsibilities, insurance coverage, and payment options; facilitate financial counseling referrals as needed.
• Maintain HIPAA compliance, distribute privacy notices, and ensure accurate documentation of consents and signed agreements.
• Support other Dental Center clinics as needed and participate in LEAN huddles, performance‑improvement projects, and training sessions.
• Uphold UCSF Dental Center’s Everyday PRIDE standards, providing courteous, culturally‑sensitive service and contributing to a positive team environment.

• High school diploma/GED with 4 years related experience, or college degree with 6 months related experience (appointment scheduling).
• Strong computer skills; proficient with Apex/Axium, Microsoft Word/Excel, and basic keyboarding.
• Excellent verbal and written communication; proven customer‑service abilities over phone and in person.
• Ability to multitask, prioritize, and work independently under deadline pressure.
• Basic math and cash‑handling competence; familiarity with University cash‑handling guidelines.
• Demonstrated ability to interact sensitively with ill or anxious patients and diverse populations.
• Experience in healthcare scheduling, insurance verification, or patient financial services preferred.
• Prior exposure to EPIC or similar EHR systems is a plus.
• Bilingual/multilingual capability (e.g., Spanish, Cantonese, Russian) strongly preferred.
• Commitment to confidentiality, HIPAA compliance, and UCSF safety/infection‑control policies.