Bilingual (French/English) Patient Observation Technician

Additional Information

 

We thank all applicants, however, only those selected for an interview will be contacted.

Company Description

H.A.L.O provides a remote patient observation service to hospitals and long-term care homes. Currently it is implemented at multiple Canadian hospitals and LTC facilities. H.A.L.O has enhanced patient outcomes prioritizing patient safety and well-being by addressing gaps in traditional healthcare systems, ensuring consistent and attentive care at all times.

Job Description

New or Replacement Position: New
Site:  MaRS Discovery District, Toronto
Reports to: Manager
Wage Range: $22.00 - $26.00 per hour 
Hours: 12 Hour Shifts - Days, Nights and Weekends
Status: Permanent Full-time, Casual
Closing Date: Open until closed

The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk. 

As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program. 

Duties: 

• Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being. 
• Communicate with patients through remote channels, offering reassurance, support, and assistance as required. 
• Maintain accurate and detailed documentation of patient observations and interactions. 
• Utilize Microsoft Office applications and other technology platforms efficiently. 
• Demonstrate proficiency in written and verbal communication skills, with a strong command of both the English and French languages at the professional level. 
• Prioritize tasks effectively, managing multiple responsibilities simultaneously. 
• Apply strong problem-solving skills to address patient needs and concerns promptly. 
• Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring. 
• Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition. 
• Provide empathy, understanding, and effective communication to patients in a remote setting. 
• Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution. 
• Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs. 

Qualifications

• High school diploma is required. 
• Possession of a medical certificate or any relevant medical education is a plus, though not mandatory. 
• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable. 
• Exposure to fast-paced environments with high-pressure situations would be advantageous. 
• Prior healthcare experience is a plus but not mandatory. 
• Proficiency in utilizing Microsoft Office applications effectively. 
• Strong technological aptitude with the ability to adapt to different software platforms. 
• Excellent written and verbal communication skills. 
• Proficiency in the English language, both in reading and writing at the professional level required. 
• Proficiency in the French language, both in reading and writing at the professional level required.
• Proficiency in another language (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, and Spanish) would be considered an asset. 
• Exceptional problem-solving abilities. 
• Skilled in conflict management. 
• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable. 
• Ability to multitask efficiently and prioritize responsibilities effectively. 
• Excellent communication skills, displaying empathy and compassion. 
• Strong observation skills and meticulous attention to detail. 
• Capable of providing reassurance and support remotely. 

Additional information

All applications must be submitted before the posting close date.