Customer Fulfilment Specialist

About the Company

MSR-FSR is an international managed engineering services provider supporting leading organisations in the high-technology sector. We collaborate with major global clients and are recognised for delivering high-quality engineering solutions.

We offer structured training, career development opportunities, and the chance to work on large-scale projects across Europe.

Role Summary:

The Customer Fulfilment Specialist manages and controls semiconductor manufacturing spares across plants/production lines to ensure equipment uptime.

This role focuses on accurate spare part master data, inventory control, spare request fulfillment, stock audits, and readiness planning aligned with semiconductor manufacturing requirements.

Requirements

Key Responsibilities:

Administer the spare parts management system (spare module/ERP/CMMS integration), ensuring accurate item setup and lifecycle status.

- Maintain complete and correct critical spares master data:

- part numbers, alternates, BOM/kit definitions (if used), manufacturer references, compatibility, and substitutes

- lead times, MOQ, storage requirements, and serialization/traceability rules (if applicable) - Manage the full spare flow:

- receiving/put-away confirmation - inspection/quality checks coordination (as required)

- issuance to maintenance/production teams based on approvals and procedures - returns, scrap/write-off processing, and root-cause support for discrepancies

- Monitor stock health for critical equipment: - min/max levels, reorder points, safety stock, and buffer planning

- ensure correct part selection for equipment models/lines - ensure timely fulfillment to support downtime reduction targets

- Conduct and support cycle counts, audits, and reconciliations:

- investigate variances and ensure corrective actions are recorded - Support uptime strategy by identifying and maintaining:

- A/B/C critical spares classification (or company-defined criticality tiers) - consumption trends, slow-moving/excess stock reporting

- Track and report spare performance metrics to leadership: - stock availability/service level, stock-out causes, turnaround time for requests

- overdue orders, supplier performance inputs (lead time adherence)

- Work closely with Procurement/Supply Chain: - trigger replenishment actions

- manage vendor documentation and ensure part data alignment with purchasing

- Ensure compliance with semiconductor-specific requirements:

- ESD-safe handling/storage rules, cleanliness/packing standards when applicable

- traceability and documentation retention for regulated/critical components

- Maintain controlled access and governance: - standard approval workflows

- change management for master data updates

Required Qualifications

- Diploma/Degree in Engineering, Supply Chain, Logistics, or Business (or equivalent experience).

- Proven experience in spares/inventory administration and/or equipment maintenance support.

- Hands-on experience with **ERP/CMMS or inventory systems** (SAP, Oracle, Maximo, etc.).

- Strong data accuracy and reconciliation skills.

- Intermediate-to-advanced Excel (reports, pivot tables, inventory analytics).

Preferred Qualifications

Experience in semiconductor manufacturing or high-tech maintenance environments.

- Familiarity with equipment spare criticality, lead-time planning, and reliability-driven inventory.

- Knowledge of maintenance/production downtime processes (CMMS workflows). Key Performance Indicators (KPIs)

- Inventory accuracy (audit variance %) - Spare request cycle time (request-to-issue) - Stock-out frequency and severity (critical spares)

- Reorder compliance (on-time replenishment) - Reduction in excess/obsolete spares while maintaining availability

Benefits

Salary : 19€ per hour

Initially a 12 month contract with a possibility of extension