Sr. Expert Procurement Systems

Sr. Expert Procurement Systems

Application deadline: 15 November 2026

Reporting to: Head of Coupa DevOps

Job Group: 3

Location: Islamabad

Division: Telenor Shared Services Pakistan

Department: Procurement System

Unit: Finance & Procurement Tribe

Why you should join Telenor Shared Services Pakistan

At Telenor Shared Services Pakistan, you’ll lead a high-impact squad, drive E2E culture, and champion shared solutions across business units. We value proactive leadership, alignment, and collaboration in a diverse, inclusive environment.

About Telenor Shared Services Pakistan

Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance & Accounting and IT. Together with Telenor Shared Services Norway it delivers efficient business support to Telenor employees to make their work easier.

Position Related:

We’re looking for a Senior Expert – Coupa DevOps with responsibility for the administration, configuration, development and operation of the Coupa platform, ensuring that the platform is managed in accordance with best practices, business requirements and customer expectations.

This position requires a strong understanding of Coupa, Functional DevOps ways of working and Agile practices, together with the ability to work effectively with business stakeholders, technical teams and other platform teams.

Goals

Telenor is using cloud based spend management solution known as “Coupa” covering the sourcing & purchasing services. This is global solution and integrated with other cloud-based ERPs. The role combines Coupa platform administration and Functional DevOps responsibilities, including platform housekeeping and controls, master data administration, user and access administration, functional assessment of changes, configuration and change implementation, incident and service request management, testing, releases and continuous improvement. The role will also identify opportunities for process and configuration improvements and contribute to the stability, efficiency and continuous evolution of the Coupa platform.

· Practical experience with AI, Generative AI and automation, preferably within Coupa, procurement or enterprise application environments, with the ability to identify and implement AI-driven opportunities for process improvement, automation and operational efficiency.

· Strong understanding of Source-to-Pay processes including sourcing, contracting, purchasing, supplier management, invoicing and associated integrations.

· Ability to support System Ownership responsibilities including platform governance, lifecycle management, application health, security, risk, compliance, vendor management and continuous improvement.

· Take ownership of the day-to-day administration and operational management of the Coupa platform, ensuring platform stability, data quality and adherence to established standards and controls.

· Manage and maintain Coupa users, roles, permissions, groups and access, ensuring appropriate access in line with business requirements and security policies.

· Perform master data administration and maintenance across relevant Coupa areas, ensuring data accuracy, completeness and consistency.

· Perform regular system housekeeping, platform health checks and administrative control activities, proactively identifying and addressing potential issues.

· Analyse and process change requests and proposed configuration changes from a functional and administrative perspective, identifying impacts, dependencies and potential risks.

· Recommend and implement process, configuration and platform improvements to enhance Coupa usability, efficiency, stability and overall user experience.

· Provide analytics and operational insights to support platform monitoring, issue analysis, decision-making and continuous improvement.

· Support the identification, prioritization and resolution of high-severity and complex platform issues, coordinating with relevant stakeholders and technical teams where required.

· Ensure appropriate data, configuration and access controls are maintained in

· Support the end-to-end operation, configuration, incident management, testing, releases and continuous improvement of the Coupa platform, ensuring stable and reliable delivery of S2P processes in line with business requirements.

· Collaborate with business, integration, ERP and technical teams to analyse complex issues, deliver changes and enhancements, drive

standardization across Business Units, and ensure adherence to agreed SLAs, governance and best practices.

Your Typical day at work

1. Maintain and administer the Coupa platform, ensuring the day-to-day operational stability, configuration, data quality and adherence to established platform standards and controls.

2. Manage Coupa user administration, roles, permissions, groups and access, ensuring appropriate access is maintained in line with business requirements, security policies and governance requirements.

. Perform master data administration and maintenance across relevant Coupa areas, ensuring data accuracy, completeness and consistency, and coordinate with relevant stakeholders to resolve data-related issues.

4. Perform regular system housekeeping, platform health checks and administrative control activities, proactively identifying issues, inconsistencies or potential risks and taking appropriate corrective actions.

5. Analyse change requests and configuration requirements, assessing their functional and administrative impact, identifying dependencies and risks, and providing recommendations in line with global Coupa design and governance standards.

6. Support complex incidents, high-severity issues and operational challenges, performing structured analysis and coordinating with Functional DevOps, integration, ERP, vendor and other technical teams where required.

7. Support testing, release and change activities by validating configurations, administrative changes and relevant platform functionality, ensuring changes are properly tested and implemented with minimal business disruption. 8. Monitor and provide analytics and operational insights related to platform usage, data quality, incidents and administrative activities, identifying opportunities for process, configuration and platform improvements.

9. Act as a Coupa subject matter expert in governance and operational forums, contributing to standardization and harmonization across Business Units and identifying opportunities for automation, optimization and continuous improvement.

Eligibility Criteria

Education:

· Master’s degree in IT/Computer Sciences or similar along with functional overview of Financials/Supply Chain Management processes.

· Degree in Finance/ CA / ACCA is also accepted provided with relevant experience of ERP implementation.

Work experience:

· Successful experience in ERP/procurement technology implementation, preferably including S2P/SCM solutions and Coupa. ·

· 7+ years of relevant experience covering Coupa administration, process design, system configuration, testing, change management, production support and end-user support/training.

Nice to know:

· Coupa application knowledge.

· Practical experience with AI/GenAI and automation, preferably in Coupa, procurement, or Source-to-Pay environments.

· Agile way of work.

· Relevant certification/subject to experience in the tool and technology

Potential Career Path:

· Expand and develop expertise in areas of Supply Chain Management together with source to pay exposure in Global environment.

Functional Skills / Knowledge Areas:

· Structured and self-driven, with a focus on deliverables · Solutions oriented with strong analytical skills.

· Capable of meeting deadlines while ensuring quality under pressure in a challenging environment

· Ability to work within multiple time zones and diverse culture.

· Ability to perform duties during public holidays, in shifts and offdays

· Have good communication skills and proficiency in English.